Leading Property and Casualty Broker Signs up to RingCentral

NFP has selected RingCentral MVP and RingCentral Contact Centre to enhance employee and customer engagement

Leading Property and Casualty Broker Signs up to RingCentral
Unified CommunicationsLatest News

Published: September 13, 2023

Kieran Devlin

RingCentral has been selected by leading mortgage and casualty broker NFP to upgrade its communication systems and enhance employee and customer engagement.

NFP has signed up to RingCentral MVP and RingCentral Contact Centre. The business has migrated over 8,000 employees to the RingCentral MVP solution from across the USA, Canada, and EMEA. NFP has also migrated more than 600 agents to the RingCentral Contact Centre platform.

Mark Grosvenor, Chief Technology Officer at NFP, commented:

RingCentral solutions have played a critical role in our digital transformation — enabling us to achieve frictionless growth with higher productivity. We chose RingCentral because it provides the best-integrated telephony solutions, innovative AI tools, and market-leading analytics – all in a secure environment. Most importantly, communications with our clients are now second to none – with RingCentral’s platform and 99.999% availability, there hasn’t been any downtime.”

NFP was an early adopter of hosted enterprise voice and collaboration, overseeing an advanced, high-tech environment. Being committed to staying at the forefront of next-gen technology services for its employees and customers, RingCentral MVP and RingCentral Contact Centre ensure that NFP will bolster its service delivery to meet customer needs and global industry and regulatory standards. The partnership will also help NFP adhere to strict compliance requirements for client data management.

NFP says it has already boosted customer experiences by leveraging RingCentral’s unified communications, contact centre, and collaboration solutions to replace disparate products for a preferable single-pane-of-glass offering.

“By consolidating vendors, not only is the user experience improved, but NFP also generated substantial savings,” said Kim Ragland, Technology Operations at NFP.

RingCentral’s Period of Change

Founder and long-term CEO Vlad Shmunis stood down last month during RingCentral’s latest earnings call.

Shmunis is moving to the position of Executive Chairman, responsible for driving RingCentral’s strategic product vision and innovation. RingCentral also announced that Mo Katibeh, President and Chief Operating Officer, will stand down. Katibeh will stay as an advisor to RingCentral to allow a smooth transition.

Meanwhile, Tarek Robbiati was announced as RingCentral’s new CEO. Robbiati’s CV showcases almost three decades as an acclaimed strategic and financial operator, respected for his leadership roles within the telecom, media, technology and financial services industries.

What Else Has RingCentral Been Up to this Summer?

NFP isn’t the only prominent business recently signed up for RingCentral’s products. Republic Airways has also chosen RingCentral MVP and RingCentral Contact Center to bolster employee communications.

Republic Airways functions as “one of the largest regional airlines in the U.S.” through partner brands, such as American Eagle, Delta Connection, and United Express. The business also has an employee base of over 6,000 aviation professionals, which RingCentral’s offerings will help now.

RingCentral launched RingCX last month as a native, AI-powered contact centre offering.

RingCX is an easy-to-deploy solution that combines RingCentral’s central UC services — including message, video, phone, SMS, and fax — with the contact centre and is bolstered by a generative AI feature set. The end result is a next-gen, AI-powered offering that provides a complete, native omnichannel experience and improves customer journeys.

RingCX is also integrated with RingCentral’s UCaaS platform, RingCentral MVP, for a comprehensive employee and customer experience. RingCX is available in beta, with general availability planned for later in 2023.

At the start of August, RingCentral launched a monthly subscription service for customers to purchase hardware phones. Previously, the company demanded the total purchase amount in advance for expensive hardware. Hardware phones join headsets and video hardware as RingCentral Device-as-a-Service (DaaS).

RingCentral also acquired the events business of Hopin last month, reinforcing its presence in the virtual event space.

Hopin rose to prominence during the pandemic and became a market leader in virtual events, reaching unicorn status as businesses adapted to the transition from in-person to virtual events.

RingCentral stated that the deal also included “engineering, product and go-to-market talent from Hopin,” complementing the acquired technology. Hopin Session is also integral to the agreement designed to host virtual webinars.

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