This cloud-native customer service suite was built using the Microsoft Graph API and allows fast and easy setup
The customer service software solutions provider Luware has recently announced the launch of their newest cloud-native customer service suite, appropriately named Luware Nimbus.
The modular solution is a cloud-native solution for Microsoft Teams, using the Microsoft Graph API, built and running on Azure. Luware Nimbus allows customers to set up their call queues, routing and contact center in a very short time and with no additional infrastructure. Thanks to the cloud-native integration, customers can leverage the full capabilities of the Microsoft ecosystem.
“We have a strong trust in Microsoft Teams and that the platform will revolutionize customer service,” says Philipp Beck, CEO at Luware, explaining that, “We go a step further, not only adding functionality to Teams, but taking full advantage of the Microsoft ecosystem and its power – for integration, automation, AI and all of what’s to come in the future.”
Luware has already been offering Routing, Contact Center and Attendant Console solutions for Teams for over a year. With Luware Nimbus, the leading software vendor announces a completely new product suite which will gradually replace its current ‘Luware Stratus’ product family. Nimbus is modular, offering solutions (feature bundles) for various customer service use cases:
In a preview video, Luware shows some of the highlights of Luware Nimbus:
The Software as a Service (SaaS) model of Luware Nimbus reduces IT infrastructure and support to a minimum. After a one-time simple installation and approval of the app for the entire organization, companies can combine the modular solutions as they wish. They can start small and add more solutions at any point.
Mike Ammerlaan who serves as a Director in the Microsoft 365 Ecosystem at Microsoft, says:
“Customer service add-ons, such as the ones from Luware, make Microsoft Teams a powerful tool in customer interaction. They empower every employee in the company to serve customers easily and effectively to achieve more”
Nimbus allows customers to fully leverage the Microsoft ecosystem and maximize their investment. Alexander Grafetsberger, Product Manager at Luware, emphasizes: “Nimbus offers much more than just its function set. Since it is integrated with Azure and the Power Platform, it can utilize all the out-of-the-box integrations such as Power Automate (formerly Flow), Power BI, as well as the Azure Communication Services, authentic text-to-speech and future automation and integrations.”
For a preview of Luware Nimbus and sign-up for the latest information and launch, please visit Luware.
