Conversational analytics tools leverage the power of natural language processing to provide meaningful insights into discussions. The right tools pave the way for better customer interactions while unlocking new levels of team performance and productivity.
With intelligent analytical tools, companies can learn more about their workforce, target audience, and every crucial business conversation. As the world of work continues to evolve and customer expectations transform, conversational analysis growing ever more essential.
The biggest challenge for most brands is deciding which analytical solutions they should invest in. To help you begin your journey, here are some of our most popular reviews covering tools with conversational analytics.
ASC Recording Insights for Microsoft Teams
Microsoft Teams is quickly becoming one of the go-to solutions for business communications. Capable of boosting employee collaboration, enhancing internal discussions, and powering external interactions, Teams has it all. One of the things that make Teams so compelling for modern brands is its ability to integrate with a range of other powerful tools, like ASC Recording Insights.
With ASC Recording, companies can access state-of-the-art recording features for every conversation hosted via Microsoft Teams. More than just a tool for compliance, ASC’s technology also provides behind-the-scenes insights for businesses through Azure Cognitive Services.
In our ASC Recording Insights review, you’ll learn how you can use this powerful integration to capture valuable data about internal and external conversations. We cover everything from the categorisation, transcription and translation tools to sentiment and emotion analysis.
Vonage UCaaS (VBC)
Offering powerful UCaaS and CCaaS solutions for businesses of all sizes, Vonage is a market leader in the communications space. The Vonage UCaaS ecosystem is a highly flexible and scalable tool, with the option to integrate all kinds of intelligent features to suit any company. Vonage customers can access everything from real-time transcription to virtual assistants and chatbots.
For companies keen to take advantage of the benefits in-depth analytics can offer, Vonage has plenty of excellent functionality. The in-depth call reporting tools make it easier to track all kinds of data within your daily discussions. You can examine everything from sentiment to customer and employee conversation trends in one place.
This Vonage UCaaS review will guide you through all of the key features you can find in the UC environment, including the latest analytics tools. You’ll even learn how you can use APIs to expand the functionality offered by Vonage.
Xarios Dimensions Voice
Boasting years of experience in the communications landscape, Xarios is a leading innovator in the technology industry. The company offers everything from UCaaS solutions to integrated CCaaS tools, so you can connect internal and external communications in a single pane of glass. CPaaS features even make it possible to synchronise all of your comms tools in one place.
Xarios Dimensions Voice is the UCaaS offering from Xarios, equipped with a simple licensing structure, valuable tools for video and audio conferencing, and compliant call recording. Most importantly, the technology also comes with access to intelligent real-time and historical analytics. Companies can even use Xarios to create dashboards for guiding employees.
With our Xarios Dimensions Voice review, you’ll learn everything you need to know about the capabilities of this intelligent communications service. We even cover the ability to integrate Xarios UCaaS with Microsoft Teams for more end-to-end collaborative insights.
PGi GlobalMeet
Widely considered one of the most reputable and dependable companies in the communications industry, PGi delivers everything businesses need to thrive in a modern world. As the world of hybrid work has grown more popular, PGi’s services have become increasingly intuitive and intelligent.
GlobalMeet from PGi is a powerful tool for collaboration, communication, and customer service. The solution includes screen sharing, video functionality, webcasting, and scheduling. However, there are also various fantastic conversational analytics features available. These tools make it easier to collect insights in real-time, boost intelligent routing strategies, and enhance employee experience.
During our PGi GlobalMeet review, you’ll get a behind-the-scenes look at all the features helping to set this service apart from the crowd. We look at all of the AI and natural language processing functionalities of GlobalMeet, as well as various other UCaaS features.
Avaya Cloud Office
Avaya and RingCentral are two of the biggest companies in the UCaaS space today. With a strong focus on the cloud, these innovators have developed powerful ecosystems for businesses looking to connect their communication tools in a single pane of glass. With Avaya Cloud Office, companies can leverage integrated UCaaS and CCaaS tools while unlocking next-level collaboration.
Avaya Cloud Office comes with everything you might expect from a leading communications tool. You’ll have endless call logs and on-demand call recording features, unlimited conferencing options, and integrations with popular tools. The ever-evolving series of AI tools within Avaya’s ecosystem also makes it possible to leverage the benefits of conversational analytics.
In our Avaya Cloud Office review, we’ll show you everything you need to know about these powerful solutions. We cover the advanced analytics and insights offered by Avaya, the available integrations and add-ons, and even the phenomenal call routing tools.
8×8 XCaaS
In an environment where employees are now reliant on countless communication tools every day, companies are increasingly trying to bring different platforms together. We’re seeing a rapid convergence of UCaaS, CCaaS and other cloud tools. A great example of this comes in the form of 8×8’s XCaaS platform.
This state-of-the-art solution connects UC and Contact Centre functionality into one easy-to-use platform with a host of great features. The XCaaS offering features everything from in-depth analytics and reporting to collaboration tools. What’s more, it’s constantly evolving to include new intelligent features, like 8×8 Conversation IQ.
Check out our 8×8 XCaaS review to explore some of the amazing capabilities offered by this end-to-end communication tool. You’ll learn about some of the top features of the 8×8 ecosystem, including real-time transcription and AI-infused tools for regulatory compliance.
