The NEC Corporation of America recently announced general availability of the UNIVERGE BLUE EXTEND platform, supporting the NEC UNIVERGE BLUE CLOUD SERVICES. The BLUE EXTEND offering provides today’s customers with a unique ability to combine chat, voice, contact centre, and video functionality through UNIVERGE BLUE ENGAGE and Connect. Users can easily access business applications from Salesforce, Microsoft, and Google.
According to the President of NEC Enterprise Communications Tech, Ram Menghani, the workplace has transformed dramatically in the last decade. With the right tools, employees can communicate effectively, and remain productive from anywhere, at any time. However, it’s difficult to work with multiple tools at once. The UNIVERGE BLUE EXTEND integration platform supports businesses in taking advantage of immersive collaboration and communication functionalities within everyday applications.
Improving the Modern Workflow
The UNIVERGE BLUE EXTEND integration platform specifically works to help organizations enhance productivity, streamline workflows, and increase revenue. Employees can collaborate and communicate effectively, while saving valuable time frequently lost between switching from one tool to another. The service is also easy to use, with no training required.
The UNIVERGE platform comes with four integration types to choose from, all supporting business operations and productivity. Options include:
- Contact Center Integrations: Deliver more intelligent and efficient contact centre experiences with a combination of popular applications, including Salesforce, Microsoft Dynamics, Zendesk, Slack, and ServiceNow. UNIVERGE BLUE ENGAGE supports a custom API platform increasing integration within the IVR call flow for any back-office CRM
- Helpdesk integration: Boost customer retention and revenue by combining helpdesk management applications with UNIVERGE BLUE CONNECT, including ServiceNow and Zendesk
- CRM integrations: Improve customer retention and enhance revenue by connecting communication capabilities of UNIVERGE BLUE CONNECT with Salesforce, Microsoft Dynamic, Zoho, SugarCRM, and even Oracle NetSuite. You can also access other CRM systems with custom APIs
- Productivity integrations: Boost employee efficiency and enhance workflows with UNIVERGE BLUE embedded in everyday business applications like Slack, Office 365, Microsoft Teams, Outlook, and G Suite
You can learn more about the opportunities that UNIVERGE BLUE CLOUD SERVICES can provided today by reading the latest eBook from NEC. Business leaders hoping to get involved with the solution on a deeper level can contact the NEC team.
