NUWAVE and Dubber have formed a partnership which sees Dubber featured on NUWAVE’s iPILOT Platform for Microsoft Teams Calling.
Dubber’s voice data services and Unified Conversational Recording (UCR) will be added as a standard optional feature on iPILOT.
The partnership will allow easy provisioning access to Dubber’s technology at no extra cost for all NUWAVE customers from August 1.
Steve McGovern, CEO of Dubber, said:
“NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services.
“They attack and remove complexity at every level, making it simple and easy for service providers and enterprises through iPILOT to quickly get the most out of their Microsoft Teams environments.
“They are an ideal partner for Dubber as we both work to enhance customer value and revenue for service providers in their Teams deployments.
“We are seeing continued momentum for our Foundation Partner model in which Dubber’s unified conversational recording platform is embedded as standard, providing immediate and accretive revenue to both ourselves and our partners.”
Using Dubber’s conversational recording and AI solutions, NUWAVE’s partners can find important information and insights from their voice and video call conversations.
Its recording and AI services also facilitate customer service, remote workforce enablement, training, compliance, and dispute resolution without spending money on capital or hardware.
Dubber helps service providers scale their voice services to enterprise and government customers on Teams to increase their differentiation and revenue opportunities.
iPILOT is a cloud-based provisioning and lifestyle management for Microsoft voice users. The platform lets carriers, enterprises, and service providers quickly deploy Microsoft Teams voice services, such as provisioning, support, integration, capacity management, analytics, and rapid migration.
Direct Routing and Operator Connect capabilities are automated by iPILOT, which also supports carrier-hosted session border controllers (SBCs), “bring your own Network”, and on-premises SIP trunks.
Mark Bunnell, COO at NUWAVE, said: “We are excited to be partnering with Dubber.
“Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding.
“By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls.”
There are currently more than 270 million Microsoft Teams monthly active users. It is, therefore, the most popular business communication suite on the market.
NUWAVE describes itself as a global communications and cloud platform as a service provider, focussing on simplifying, automating, and innovating.
Microsoft partnered with NUWAVE for Operator Connect Accelerator in April this year.
Recently, SIPPIO became the first accelerator for both Microsoft Teams and Zoom Phone.
Dubber shared its latest thoughts on compliance in Microsoft Teams at this month’s UC Today round table.
