Unified Communications & Collaboration News

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How to Simplify Contact Center AI Operations So You Can Focus on Service Delivery

Unified Communications & Collaboration

How to Simplify Contact Center AI Operations So You Can Focus on Service Delivery

Unified Communications & Collaboration

Five Signs Your Communications Stack Is Costing You More Than You Think

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Cisco Webex - AI contact center

UC TV

Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel

Zoom Spaces Enjoys Agentic AI Upgrade: All Hail the Intelligent Meeting Room

Devices & Workspace Tech​

Zoom Spaces Enjoys Agentic AI Upgrade: All Hail the Intelligent Meeting Room

Unified Communications & Collaboration

Most Collaboration Strategies Are Misaligned. Here’s How to Get Yours Right

Your Microsoft Teams Reactions Are About to Get a Corporate Makeover

Employee Engagement & Recognition

Your Microsoft Teams Reactions Are About to Get a Corporate Makeover

Cisco Launches 360 Partner Program, Sharpening Channel Differentiation in the AI Era

Productivity & Automation

Cisco Launches 360 Partner Program, Sharpening Channel Differentiation in the AI Era

What Did the Microsoft Teams Unbundling Really Achieve for the UCaaS Market?

Unified Communications & Collaboration

What Did Microsoft Teams Unbundling Really Achieve for the UCaaS Market?

A panel of UC industry experts — Blair Pleasant, Craig Durr, Jon Arnold, and Dom Black — join host Kieran Devlin on the UC Big News Show to discuss the future of unified communications, collaboration, and workplace AI in 2026.

Unified Communications & Collaboration

The Big UC Show: The AI Hype Cycle in 2026, Zoom’s AI Gold Star, and Checking in on Industry Events

It's Time For An AI Heat Check: Is the ROI Gap Widening as Patience Thins?

Productivity & Automation

It’s Time For An AI Heat Check: Is the ROI Gap Widening as Patience Thins?

Unified Communications & Collaboration

Microsoft Earnings Analysis: Copilot Takes Off but AI Bills Keep Rising

Avaya is Suing Channel Partner C1 in Federal Court

Unified Communications & Collaboration

Avaya and Channel Partner C1 Head to Federal Court in Contract Dispute

Unified Communications & Collaboration

Redundancy Without Waste: The Smarter UCaaS and POTS-Dependent Devices Backup Strategy

France Says Au Revoir to Microsoft Teams, Zoom for Sovereign Video Platform

Unified Communications & Collaboration

France Says Au Revoir to Microsoft Teams, Zoom for Sovereign Video Platform

Unified Communications & Collaboration

The Cost of Doing Nothing: Why Collaboration Spending Is Essential for Tech ROI

From Apps to Orchestration

Productivity & Automation

Google Didn’t Win UCaaS — But It Could Still Win the AI Orchestration Layer

Amazon Reportedly Planning 1000s More Corporate Job Cuts This Week

Unified Communications & Collaboration

Amazon Reportedly Planning 1000s More Corporate Layoffs This Week

Is AI Ruining Your Meetings? How Smart Companies Are Redesigning Meeting Culture

Unified Communications & Collaboration

Is AI Ruining Your Meetings? How Smart Companies Are Redesigning Meeting Culture

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