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Unified Communications & Collaboration

The IT Leader’s Checklist for Upgrading to Native UC Mobility (Without Expanding Your Risk Profile)

Unified Communications & Collaboration

Building The Smart Workplace: Why Collaboration Technology Is Driving AI ROI

Latest News

Hybrid Working in the Enterprise

Security, Compliance & Risk

Hybrid Working in the Enterprise

Uncovering the Security Opportunity in Microsoft Teams

Security, Compliance & Risk

Uncovering the Security Opportunity in Microsoft Teams

RingCentral Video launches in Australia

Unified Communications & Collaboration

RingCentral Video and Rooms Launch in Australia

What is PowerPoint Live?

Unified Communications & Collaboration

What is PowerPoint Live?

Vonage Microsoft Teams

Unified Communications & Collaboration

Vonage Integrates with Microsoft Teams

Partnernomics - The Importance of Strategic Partnering

Unified Communications & Collaboration

Partnernomics – The Importance of Strategic Partnering

Xelion Review

Unified Communications & Collaboration

Xelion Review – Strong Microsoft Integration and App Marketplace

Talking Cloud Voice to the Next Level with Microsoft Teams

Unified Communications & Collaboration

Taking Cloud Voice to the Next Level with Microsoft Teams

Staying Safe in Teams

Unified Communications & Collaboration

Staying Safe in Teams

The Latest Updates from Google Workspace

Unified Communications & Collaboration

The Latest Updates from Google Workspace

Unified Communications & Collaboration

Get a (Breakout) Room: Breakout Rooms 101

Are-Your-Customers-Ready-for-the-Switch-off-Voiceflex

Unified Communications & Collaboration

Are Your Customers Ready for the Switch-off?

Customer Experience is top of mind for every business right now. It doesn’t matter how affordable or innovative your services are, customers want more from their interactions with your brand. Ultimately, customers want great experiences. Our new CX media brand, CX Today, aims to be the most comprehensive guide to the marketplace for readers wanting to discover and progress their CX offering. Essentially, we are your complete guide to customer-focused technology and solutions. To celebrate the launch of CX Today we are delighted to announce our first virtual event where we will be exploring the biggest trends that are impacting the market today and how brands are addressing customer experience challenges in 2021. The two-day event takes place on the 17th and 18th of March and will be held on the UC Summit platform. Visitors can expect content delivered from key customer experience technology brands such as Odigo, Avaya and Puzzel as well as gain insight from key retail brands such as Selfridges and Truefit. Key topics include: Top CX Success Factors Earning New Customers in 2021 CX in Hybrid Working Environments Hyper-personalisation Microsoft Teams Contact Centres Sign up today. What to expect from CX Today CX Today has emerged as an independent brand in its own right after the success surrounding the contact centre market content on sister publication UC Today. It is now time to deliver a true technology-led publication dedicated to the customer experience market. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap.  Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too.  Find out more Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like:      Customer experience: Contact centre, CRM and collaboration      Intelligence: Big Data, analytics, and artificial intelligence      People: Management, strategy, and best practices  We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too. We’ll also be hosting amazing annual activities which you can learn more about in our media kit.  If you’re a brand in the CX tech arena and you want to get involved, you can reach out and request a copy of our media kit now!   The Ultimate CX Resource CX Today will focus on critical topics for each month of the year, delivering unique insights for your team. You can check out the content we have produced around our January topic (remote working) and February (unifying digital and voice channels) online now. You can contact our newsdesk to learn more about what’s to come up this year.  We’ve been overwhelmed and humbled over the years by the incredible response that our fans have had to UC Today, and we believe that there’s endless room for growth. We hope to become the source you can trust for all things “customer experience”, whether you’re shopping for a new contact centre solution, or you need to learn about analytics for your transforming engagement strategy.   We can’t wait for you to join us on this new journey into the world of CX.  Sign up now.

Unified Communications & Collaboration

CX Today Launches with Inaugural Event

Unified Communications & Collaboration

Otter.ai Raises $50m Series B Funding

Dubber partners with AT&T

Unified Communications & Collaboration

Dubber and AT&T Join Forces

Price-per-seat-Commodity-UC-Model-Constrains-Service-Provider-Creativity-netsapiens

Unified Communications & Collaboration

Price-per-seat Commodity UC Model Constrains Service Provider Creativity

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