Leading cloud communications company, RingCentral, and NICE inContact, an expert in cloud contact centre technology, have announced that they’re now working together on a new solution.
The two cloud-focused companies have created a special offer designed to support businesses that need to rapidly transition their entire workforce into a remote environment. Since the rise of the COVID-19 coronavirus epidemic, companies around the world have been forced to transition their entire communication strategy into a work from home landscape. This includes moving contact centres out of the traditional office too.
The offer from RingCentral and NICE inContact addresses this new challenge, offering a range of leading tools.
The Combined Cloud Solution
The solution from NICE inContact and RingCentral includes CXone@Home, which is a special edition of the CXone cloud contact centre from NICE inContact. This updated solution can be set up and ready to run in within 48 hours, and it’s free to use for 45 days for new customers. The CXOne@Home experience includes ACD/IVR technology, storage, audio recording, and softphone features too.
The combination of RingCentral Office for cloud communications, and CXOne@Home for contact centre support will provide organisations with everything they need in this new environment. Businesses will have access to best-in-class UCaaS solutions, cloud PBX, team messaging capabilities, video meetings, and more. All of these tools will come with carrier-grade infrastructure behind them, as well as a 99.999% uptime guarantee. NICE inContact and RingCentral have been working together since 2015, supporting thousands of agents around the globe.
According to Paul Jarman, the CEO of NICE InContact, the team is proud to be bringing this convenient offer to market with RingCentral. The impact of RingCentral’s UC along with he CXOne cloud contact centre will ensure that businesses can work seamlessly from any location, providing excellent customer experience when it’s needed most.
A Fantastic Combined Experience
The combined platforms from RingCentral and NICE inContact will help contact centre agents to easily find information for customers, communicate with team messaging and video, or share files. With better communication on both the front-end and the backend, businesses will be better equipped to keep pace with the changing business landscape.
According to COO of RingCentral, Anand Eswaran, it’s now more important than ever that businesses can continue to operate from anywhere, at any time, on any device. Both NICE inContact and RingCentral are committed to helping customers transition more rapidly into the work-from-home environment.
