SIPPIO has partnered with Solgari to empower the channel with AI-powered customer engagement solutions in Microsoft Teams.
The strategic partnership intends to enhance channel partners’ capabilities by integrating Solgari’s native Microsoft Teams Contact Center solution into SIPPIO’s expanding suite of complementary services. This integration offers channel partners a robust, all-inclusive solution to meet their customers’ diverse communication needs.
“Solgari’s partnership with SIPPIO marks a significant milestone in our mission to provide seamless AI-driven customer engagement solutions to our Microsoft Teams customers,” said Ernie LaBara, Chief Growth Officer at Solgari Americas.
With SIPPIO’s advanced voice enablement platform, our customers and partners can expect improved productivity, operational efficiency, and a better user experience as they transition from premise-based proprietary communications to the cloud. Together, we are committed to delivering innovative solutions that help businesses extend the use of Microsoft Teams and empower every employee to be a customer service champion.”
The collaboration with Solgari enhances SIPPIO’s offerings by adding an AI-driven customer engagement solution that provides a seamless Teams experience. This strategic alliance aims to enable organisations to advance their customer and employee engagement strategies, leveraging a unified platform that supports omnichannel communication, AI-enhanced analytics, and real-time insights for a comprehensive service experience.
SIPPIO emphasises that incorporating Solgari represents a critical enhancement to the SIPPIO CX portfolio, offering a suite of customer engagement solutions for Microsoft Teams. This addition signifies SIPPIO’s commitment to continuous innovation, moving beyond conventional voice services to deliver a more dynamic and integrated customer experience.
“Our mission at SIPPIO is to make technology fast, easy, and flexible,” added Adam Cole, CEO of SIPPIO. “With the addition of Solgari’s Customer Engagement solution to our portfolio, we provide our channel partners with a robust contact centre solution with a native Teams experience. This partnership reinforces our commitment to delivering innovative solutions that enhance productivity and customer satisfaction.”
Key Features of the Partnership
Both businesses affirm that the deployment of Solgari with SIPPIO is rapid, pitching the process as enabling any employee to become a customer service expert by enhancing their Microsoft Teams experience with AI-driven customer engagement and contact centre features in a matter of hours, not months.
This approach minimises risk, as Solgari provides a native Teams experience certified by Microsoft. This ensures a secure and reliable integration without a risky transition to a different agent experience.
Furthermore, organisations are equipped for the future with Solgari’s copilot, which allows for the immediate implementation of practical and impactful AI use cases. The comprehensive Gen AI roadmap is designed to evolve and integrate seamlessly with the Microsoft AI stack, ensuring long-term relevance and adaptability.
What Have SIPPIO and Solgari Been Up To Recently?
Last July, CallTower launched Solgari as a Microsoft Teams-integrated contact centre, Solgari, to empower the customer experience.
Solgari is integrated as a Microsoft-certified Contact Centre within the Teams application for Operator Connect and Direct Routing. This integration offers Teams users a cohesive solution with robust features like call recording, IVR, advanced routing, and omnichannel capabilities extending to chat, email, and SMS, ensuring a comprehensive communication framework.
In March, SIPPIO announced a significant enhancement of its Microsoft Teams Phone service. The new products provide advanced reporting, call recording, AI-driven insights, and integrated messaging, improving the Teams Phone experience for global enterprises.
Last month, SIPPIO and Clerk Chat partnered to launch an integrated text messaging solution for Microsoft Teams.
“SIPPIO Text Messaging by Clerk Chat”, available now, integrates SMS/MMS and WhatsApp Business directly into Microsoft Teams. The vendors add that Apple Messages for Business is coming soon.
