Adoption of cloud communications services has gathered pace as business needs evolve and enterprises have become familiar with the flexibility it offers in terms of sourcing and consuming technology. There are now so many options that it has become bewildering for enterprises to choose the right set of cloud communications for their needs. Nobody wants to divert and devote resources to gaining a full understanding of the cloud communications market but they do need to look before they leap and ensure that the solutions they choose will meet their needs as their businesses evolve and the experience economy drives growth.
Deciding between private, public or hybrid cloud models, when to start the transition to cloud and where to deploy cloud communications is a strenuous decision process that has far reaching consequences. To avoid many of the pitfalls, enterprises are looking to de-risk cloud communications adoption by using subscription services such as Avaya OneCloud Subscription, while retaining their existing communications infrastructure. There are six key benefits to this approach which essentially allows organisations to cherry pick features and functions to create an optimised solution.
1. Scalable and transparent consumption model
A subscription approach means buyers only have to pay for what they need but they retain the flexibility to expand their services and number of users as required. In contrast to other solutions, buyers are not locked-in to rigid user numbers, contract durations or other minimum or maximum thresholds. Instead, they are provided with clear, predictable costs so they can grow when they want to and be assured that additional communication capabilities can be added on a just-in-time basis.
2. Simplification and flexibility
By selecting only a few carefully designed packages, buyers can target offerings that match the specific needs of their employees and customers. Such packages can provide more capabilities than they currently have, delivering value at no extra cost. Simplicity is assured because buyers don’t have to manage multiple software licences, engage with multiple support services and or handle upgrades from different sources. They just get a simple contract that allows them to add or take-away features and which is priced on a monthly or annual basis.
3. Streamlined and tailored
Typical cloud and software subscription vendors are focused on retaining customers because their profits only come months or even years into a customer engagement. They are also incentivised to continually attempt to sell more so they can generate additional revenues from their customers. In contrast, subscription service providers are focused on one-time purchases which have to deliver profit up front. Vendors of these therefore focus on understanding exactly what the customer wants so their communications services can be tightly aligned with their business goals.
4. Risk reduction
Long-term contracts or committed investments in technologies and software limit choice and that presents a risk if business conditions change. Avaya OneCloud Subscription allows organisations to control risk by offering broad capabilities to adjust features, quantities and devices over the term of the subscription. Buyers aren’t locked-in to a decision that they may have made many months previously and can respond to changing dynamics as required.
5. Improved access to innovation
Traditional contracts often mean that your service delivers what was agreed but can’t introduce new features or capabilities until the renewal or upgrade time is reached. This delays access to capabilities such as self-service, automation and conversational interfaces that can unleash productivity and creativity, while also ensuring your business is protected from security threats.
6. Continuous progress
A subscription service ensures that the latest versions of all software are used so your capabilities are always current. There’s no need for service to pause while upgrades occur or providers are changed. Instead, buyers also benefit from the latest security patches being included in software updates and the assurance that recovery in the event of a natural disaster will be rapid thanks to the service provider’s global capabilities.
Because they only pay for what they consume, Avaya’s OneCloud Subscription makes it easier for enterprise customers to access cloud communications and benefit in ways that encompass these six key advantages. Avaya also offers a range of attractive promotions designed to help customers transition to Avaya One Cloud Subscription.
