Need a communication system without boundaries? The Avaya IP Office platform is designed for exactly that. A comprehensive collaboration and communication strategy designed to scale with you as your business grows, IP Office can support anything from 2 to 3,000 users.
Available in a range of editions, each with their own unique feature and functionality benefits, IP Office makes it easier for organisations to choose the UC solution that suits their needs. Licenses range all the way from packages for basic office support, to advanced business services.
As a service potentially suited to many shapes and size of business, we were keen to learn more about what Avaya IP Office could do.
Disclaimer: The content of this article is the opinion of the writer. We do not sell Avaya products and encourage customers to share their own opinions below.
The Features of Avaya IP Office
The features you’ll get with Avaya IP Office will depend on the package you choose. If you’re just looking for the basics, like call management and queues, then IP Office can swing that, with a few added extras for productivity too.
The system allows you to choose the reliable calling and communication service you need, with voicemail and conference calls hosted over the cloud, or connected through your existing PBX phones. If you’re ready for a new phone system, you can even combine your Avaya IP Office solution with on-premises devices.
The IP Office offering is a hybrid system, great for those who want to keep one foot in the legacy hardware camp, and one foot in the cloud-focused future. Every edition of IP Office, from basic upwards, will be given access to voicemail, email alerts, ad-hoc conferencing, auto attendant, and more. Offer solutions include:
- System Networking
- IP PBX Functionality
- “Voicemail Pro”
- Secure “Meet me” conferencing functionality
- Call twinning to mobile
- Instant messaging
- Presence
- Directory services
- Voicemail storage
- Advanced archiving/retrieval
What we Liked About Avaya IP Office
Despite some ups and downs in Avaya’s history, they’ve remained one of the most reliable, and popular choices for communications in the world today. Choosing the IP Office system means that you join over 400,000 businesses around the world who all rely on Avaya to keep their companies running smoothly. Some of our favourite features of Avaya IP Office include:
- Flexibility/Scalability: Avaya gives their customers choices over how much of their communications they want to be in the cloud, and how much they want on-premises. When you decide you want to start moving deeper into the cloud, you can add your own packages to improve productivity and enhance mobility without risking your bottom line
- Mobility: As we move increasingly towards a remote working environment, Avaya provides solutions to support mobile workers outside of the average office space. Everyone can access the same solutions through the cloud, regardless of which device they’re using – that’s excellent for productivity
- Accessibility: Using a single phone number, callers will be able to reach the right employee at the right time – regardless of whether they’re on their smartphone or desk phone. The fewer calls you miss, the more opportunities you can take advantage of
- Reduced costs: For small businesses, budget is a huge consideration. If you’re concerned about the expense of your traditional landline, the switch to VoIP can improve your bottom line, while Avaya allows you to maintain the familiarity of your desk phone
- Customisable: Avaya IP Office permits companies to adjust and tailor their communication features to different users. That means that everyone gets the resources they need, with no one-size-fits-all method
Who Is Avaya IP Office for?
As the workplace continues to change for small businesses, with remote work and mobility becoming more essential, Avaya IP Office makes it easier for companies to have the best of both worlds. With this unique communication system, you can enjoy the comfort of a hybrid system that’s designed to suit your specific SMB needs.
What’s more, it’s easy to simply add-on features as your company grows. That means that you’re not restricted in the path to digital transformation.
UC Today Opinion
Avaya IP Office is a great opportunity for small businesses who want the freedom to choose the communication strategy that’s best suited to their needs. As a flexible hybrid solution that can be customised according to almost any preference, IP Office is great for the company that can’t afford to compromise on their connections.
Have you tried Avaya IP Office yet? How do you feel about the services, and do you agree with our thoughts? Give us your opinion in the comments section below!
