Some challenges can be fought alone. And some are better vanquished with the help of a companion.
In the 1965 film, “For a Few Dollars More,” Clint Eastwood plays a bounty hunter who pursues a notorious bank robber.
Eastwood’s character is no stranger to the solo gunman. But, in this case, he finds himself in an unlikely alliance with another bounty hunter. Their combined experience, skill and bravado are a multiplier effect that would not have existed had each man faced the bad guys alone. Together they bring those bad hombres to justice.
Welcome to the exponential power of two.
Contact Centres and the Relentless Pressure to Be Compliant
Contact centres don’t get a break.
They struggle mightily to meet customer expectations.
They face unrelenting regulatory requirements that demand ongoing investments in compliance recording and archiving tools.
They have no choice. The consequences of non-compliance can mean heavy fines and penalties, reputational damage and more.
“It’s an understatement to say that compliance recording and archiving is a significant challenge for the contact centre industry,” said Phillip Reynolds, CEO of Oak Innovation. “The regulatory environment in the USA and the EU requires that companies archive between five and ten years of recordings. And it’s constantly changing. It takes sophisticated tools to keep pace of changes to Dodd-Frank, MiFID II, HIPAA and other compliance organizations.”
Oak Innovation Meets ROGER365.io
Maybe each one could do it alone. But why not team up?
Now there’s a way to get compliance right – with technology solutions from Oak Innovation and ROGER355.io.
Oak Innovation recently announced a collaboration to provide a comprehensive solution for contact centres using Microsoft Teams.
“This is a unique offering in the compliance recording marketplace,” said Reynolds. “It provides tight integration between Microsoft Teams, Oak’s ClarifyGo recording and the ROGER365.io Contact Center application. For the first time, contact centre employees can access their recordings directly from the ROGER365.io Contact Centre UI,” he explained.
Both are Microsoft certified solutions.
“We offer a brilliant API that means the ClarifyGo call recorder can be integrated into contact centre solutions like ROGER365.io,” said Chloe Emm, Growth Director at Oak Innovation. “It makes it easy for businesses to record calls for contact centre and general users, including those using Teams as their phone system.”
She explained: “The API allows users to access call recordings directly from the contact centre solution, providing a seamless experience.”
“Once you’ve enabled the users to be recorded within your tenant, it takes just 15 minutes for the solution to be implemented.”
ClarifyGo is an award-winning Microsoft-certified platform that captures, processes and stores all types of Teams calls, including audio, video and screen-sharing. ClarifyGo supports regulatory compliance standards where Teams native recording falls short, including FCA, PCI DSS, MiFID II, GDPR, Dodd-Frank, and HIPAA.
ROGER365.io is an easy-to-deploy, scalable CcaaS solution.
Both ROGER365.io and ClarifyGo are maintained and managed by their creators to remove the need for extensive IT support in-house and are fast gaining traction in the Channel.
Click here to learn more about the exponential power of Oak Innovation and ROGER365.io.
