The modern workplace has evolved significantly in recent years. Mobility is becoming commonplace, not just in environments driven by field workers, but in all industry. By 2024, studies suggest there may be more than 93.5 million mobile workers in the US alone.
Mobility is crucial in many business environments, ensuring continued productivity, and helping to attract new talent. However, the more distributed your employees become, the harder it can be to keep staff members aligned and informed.
That’s why today’s companies need to invest in a communication strategy that empowers and supports every kind of worker, from those in the back office, to teams working remotely.
The Challenges of Traditional UC Solutions
In the past, managing a business communications infrastructure meant purchasing, maintaining, and upgrading various types of hardware and software on a consistent basis. Often, the process was time-consuming, costly, and inefficient, harming company scalability and growth.
Traditional UC solutions required businesses to hire technical talent, to ensure various ecosystems could be managed effectively, leading to higher operating costs. They also prevented companies from personalizing the technology available to the needs of different employee personas.
For the mobile workforce, a traditional UC strategy imposes a number of limitations, from restrictions on which devices can be used, to issues with keeping personal and business mobile personas separate. Some solutions have even led to problems with business data security and compliance.
That’s why companies have begun to embrace intuitive UCaaS solutions.
Powerful cloud-based communications and collaboration solutions give companies the freedom to adapt their technology strategy according to the needs of their employees and customers, driving opportunities benefits that power business growth.
The Benefits of a Cloud-Based Communications Solution
The changing workforce and the inflexibility of traditional communication solutions has already prompted countless companies to shift to the cloud. At present, the market for cloud communications market is expected to reach a value of $33.88 billion by 2028, demonstrating a growing need for agility, flexibility, and scalability.
Though upgrading to a flexible cloud-based ecosystem for the mobile workforce can seem complex, there are solutions available that can simplify the migration for today’s teams. Tata Communications, a leader in the UCaaS landscape, offers a flexible cloud voice application companies can integrate into their existing business tools and processes.
The JAMVEE cloud voice application provides access to scalable on-net calling, PBX functionality, and messaging, available via a desktop, browser, or mobile device. Tools like this unlock unique benefits for business leaders, including:
1. Consistent Quality
Rather than having to rely on unsecured, or unreliable tools for crucial communications with mobile workers, companies can take advantage of a leading tier-1 solution for voice. Solutions like JAMVEE from Tata Communications provide rapid access to worldwide coverage, offering exceptional reliability to teams where they are.
These solutions ensure employees can travel freely, without giving up access to critical communication and collaboration tools. Plus, they provide businesses with the continuity solutions they need to ensure they stay productive, no matter what happens.
With useful insights and reporting features offered by Tata Communications’ other tools, such as the GlobalRapide solution, companies can even gain useful insights into data that can help them to optimize their communication strategy over time.
2. Improved Employee Experiences
Flexible cloud-based communication solutions enhance the employee experience in various ways. First, they ensure employees can access the tools they need to communicate with colleagues, customers and other contacts using any device they choose. This ensures team members can continue to leverage the technology they already feel confident with.
Additionally, employees benefit from the opportunity to separate their mobile personas for business and personal purposes. Rather than using the same number and tools for corporate and personal calls, they can access an app that keeps the two environments from overlapping.
3. Greater Cost Optimization
With a flexible cloud-based tool for voice communications, companies can significantly reduce total cost of ownership. There’s no need to replace the devices employees already use with additional computers and mobile systems, keeping hardware expenses low. Additionally, by working with a reputable vendor like Tata Communications, companies can avoid having to pay for bespoke apps and technologies that integrate with their existing workflows.
Companies gain access to expertise in end-to-end services for calling, on-net messaging and exchange requirements, and can onboard new employees quickly and easily, reducing downtime and training costs. It’s even possible to streamline the digital transformation of the business with automation tools that lead to new levels of efficiency.
4. Enhanced Data Security
In today’s world of hybrid work, preserving the security of data is crucial for any business. Any information transferred over the cloud can be subject to risks from various environments. However, a streamlined cloud voice tool can help to minimize security and compliance issues.
Tools like JAMVEE come with fraud prevention capabilities built-in, as well as alerting and detecting tools to help businesses stay on top of risks. Plus, the Tata Communications company can assist businesses in managing deployments and configuring their ecosystem to suit market regulations. As an added bonus, because employees can leverage the tools, they already feel comfortable using, risks associated with shadow IT are minimized.
Transforming Mobile Work with Cloud Communications
Cloud communication tools have become increasingly important in the modern workplace. In an environment where fewer employees are tethered to their desks than ever before, companies need a communication strategy that’s as agile and flexible as their workforce.
With a cloud calling application like JAMVEE, business leaders can leverage reliable telephony capabilities around the world, enhanced security, and opportunities for future growth. The flexible cloud-based solution can even integrate with third-party tools, such as CRM systems, to ensure that customer interaction data is captured and secured correctly.
As the mobile workforce continues to evolve, a modern communication solution will continue to be essential to the success of any growing business.