As companies continue their transition into the cloud, searching for greater agility and scalability, digital platforms are beginning to merge into all-in-one solutions for communication and productivity. Many UCaaS and CCaaS vendors are beginning to offer consolidated solutions for both internal communications and customer service management, helping brands to simplify their technology stack.
Combining UC and CC solutions can make a lot of sense for today’s evolving brands, at a time when employees are struggling to manage a wide range of software tools and apps on a daily basis. With a unified solution, organizations can improve collaboration, access end-to-end visibility, and unlock a host of benefits in productivity, customer experience, and cost savings.
The following events will offer a behind-the-scenes look at the benefits of merging UC/CC in 2023, as well as an insight into the vendors offering the best solutions.
Enterprise Connect
March 27-30th, 2023, Orlando, Florida
Enterprise Connect is one of the most popular events in the Unified Communications and Contact Centre landscape. Every year, the conference is home to a host of intuitive guest speakers, vendors, and partners, sharing their insights on the changing digital landscape. This year, Enterprise Connect will be focusing on trending topics such as the future of work, and hybrid employment, UCaaS Migration studies, and CCaaS case studies for evolving brands.
Attendees will have an opportunity to learn more about the changing communication landscape, and the convergence of different cloud technologies. Already, some major names have been confirmed for this year’s conference. Visitors can expect to see thought leaders from AWS, Google Cloud, RingCentral, Cisco, Microsoft, and Zoom.
Channel Partners Conference and Expo
May 1-4th, 2023, Las Vegas
Co-located with the MSP Summit, the Channel Partners Conference and Expo is an excellent opportunity for resellers and vendors to learn more about the opportunities UC and Contact Centre solutions have to offer. The event includes two major tracks, covering a wide range of topics, including insights into the state of the market, peer and customer reports, and technology innovations.
Every year, this four day event provides specialists and business leaders with an immersive environment for networking, education, and discovery. There are premium conference sessions from a full range of technology and communication business leaders, as well as various keynote speeches to enjoy throughout the event.
Microsoft Ignite
November 15-16th, 2023, TBA
Microsoft is currently making waves in the communication landscape as it expands its platform of employee engagement, collaboration, and contact center solutions. The Microsoft Ignite annual event is an excellent opportunity for people interested in the Microsoft ecosystem to learn more about the new tools and technologies coming to platforms like Teams, and the Microsoft Contact Centre.
Attendees will have an opportunity to take part in learning and training experiences, engage in fire-side chats, and listen to exciting announcements from leaders throughout the Microsoft team. The technology leaders also use their event to shine a spotlight on partners within the Microsoft network, including those who are helping to unify the CC and UC landscapes.
