Tollring has announced that its full Analytics 365 suite for Microsoft Teams has achieved Azure Co-Sell Eligibility status.
All three of its SaaS Analytics 365 offerings for Teams—Call Analytics, Call Recording with AI Analytics and Collaboration Analytics—have been awarded the qualification. Tollring says this empowers its Analytics 365 Suite to create extra value for end customers while minimising their Microsoft Azure Consumption Commitments (MACC).
All three services are accessible through the Microsoft Azure and AppSource Marketplaces.
“We are thrilled to attain the distinguished status of being IP Co-Sell Eligible, which extends the audience and visibility of our Analytics 365 product suite,” commented Tony Martino, CEO of Tollring.
Our strong focus on creating marketplace cloud SaaS solutions that are easy to purchase online, deployed in a few clicks and are intuitive to use, has been instrumental in achieving this status. We will continue to help our partners and direct customers to boost the effectiveness of Microsoft Teams through analytics as well as now helping Microsoft CSMs to enhance their customers’ MACC commitments through analytics.”
Tollring outlines that end customers, service providers, resellers, and Microsoft partners can simply purchase and self-provision all three Co-Sell Eligible Analytics 365 products directly from Microsoft marketplaces.
The vendor suggests that getting started is quick and straightforward, with a shared user-friendly interface across all products. It highlights that a consistent user experience simplifies the process for managers to analyse performance and productivity across all aspects of their business.
For partners, Tollring adds that the Analytics 365 suite provides a competitive edge in their Teams Calling and Direct Routing offerings. It aims to cater to diverse analytics needs, including internal collaboration insights, external call performance tracking, compliance recording, and conversation analysis, intending to offer a thorough service for businesses.
“Working with Tollring as they became Azure IP Co-sell Ready is a fantastic achievement; their commitment to leveraging Azure’s capabilities has significantly enhanced their market visibility and credibility, opening doors to new business opportunities through Microsoft’s extensive network,” added Riz Khan, Senior Partner Development Manager/ISV & SaaS Recruit at Microsoft.
“With the scale of the Azure Marketplace and our joint efforts, Tollring is delivering exceptional value to both our clients, ensuring mutual success and a strong partnership.”
What Else Has Tollring Been Up To This Year
In July, CallTower partnered with Tollring on its Analytics 365 solution designed specifically for Microsoft Teams to “revolutionise” call data insights. As a result, Analytics 365 enables organisations to enhance customer engagement, optimise team performance, and drive revenue growth.
Meanwhile, Tollring unveiled Analytics 365 AI-Powered Recording in June, which is available on the Microsoft Azure and AppSource Marketplaces.
The new compliant recording feature on Microsoft Teams enhances Tollring’s Analytics 365 portfolio, providing transcription and AI-driven analysis of keywords, topics, sentiment, and outcomes at scale. Organisations of all sizes can utilise these recordings to uncover valuable insights into customer journeys, trends, and behavioural patterns, enabling them to drive meaningful improvements in customer experience.
Microsoft Reportedly Being Investigated By FTC In Sweeping Probe
Microsoft is reportedly being investigated by the US’s Federal Trade Commission (FTC) in a newly announced, wide-ranging probe.
Initially reported by Bloomberg and corroborated by several other publications, the FTC is allegedly assessing Microsoft’s cloud and software licensing operations, cybersecurity services, and AI solutions.
According to Bloomberg sources, a key focus is how Microsoft bundles productivity and security software with its Azure cloud services, specifically how Microsoft’s allegedly punitive licensing terms impede customers from transferring business data from its Azure cloud service to competitor platforms.
The FTC’s apparent interest in Microsoft’s cloud business intensified following several security incidents involving its products, especially given Microsoft’s role as a primary software provider for US government agencies.
