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Bandwidth: Migrating to the Cloud? Road-Test UCaaS Platforms

Guest Blog by Caitlin Long, Manager of Product Marketing; Kate Conner, Content Manager, Bandwidth

Bandwidth: Migrating to the Cloud? Road-Test UCaaS Platforms

Welcome to our Cloud Migration Best Practices series. Having owned and operated a nationwide all-IP voice network for more than a decade, we’ve seen a lot of our customers migrate their telephony from on-prem to the cloud. Since customer service and co-creation is part of who we are at Bandwidth, we’ve been in the trenches with our customers, and felt their pain as they’ve migrated. In this series, we’ll outline the biggest migration challenges we’ve seen over and over, and share what companies like yours can do to proactively avoid them.

The third challenge in our series is the need to try out UCaaS platforms before you buy, switch between them, or peel back traffic—and the frustrating inability to do it.

The challenge:

Migrating your telephony to a UC provider’s cloud application is a big move, so you want to be sure the provider you choose can support your needs. Your organization demands due diligence during major platform implementations, but when you’re looking to use a UCaaS platform for PSTN connectivity, a true test or “try before you buy” scenario can be tough if not impossible. What with the whole porting process and all.

What’s more, if you do go through an implementation, you’ve essentially gone through one way door. So if you ever need to consolidate platforms, or discover that a functionality that was provided on-prem isn’t available in the cloud, your ability to pivot is limited by that same clunky porting process you navigated to get to the cloud to begin with.

Why is it such a pain?

UCaaS, CCaaS, and Conferencing providers are focused on their software solutions. They’re not in the business of providing PSTN connectivity themselves. That means migrating your on-prem phone service to the cloud involves porting away from your legacy carrier to the VoIP provider that powers the cloud app. And the port timelines we see in these cases are still measured in days or weeks, not seconds.

The same goes for rolling back. If you port numbers to a platform provider (even to try it out), and then decide to revert to your on-prem solution, you have to port the numbers back. It’s not nimble, and it makes testing and optimizing painful.

The Solution: Cloud-Enabled Trunks + Cloud-Enabled Numbers = Instant Provisioning

It’s possible to migrate to the UCaaS provider of your choice (without disruption), test different platforms against each other, precisely schedule migrations, and rollback instantly if needed. It just takes a bit of intel and a bit of prep. Here’s how:

Step One: Establish a cloud-enabled SIP trunk that plugs in right alongside your current, legacy SIP trunk. This establishes a redundant path that enables uninterrupted service for the next step—porting the numbers. It’s a simple, but critical first step.

Step Two: Port your numbers to Bandwidth. This port is completely disruption-free thanks to the cloud-enabled SIP trunk you put in place. All you’re doing is changing the trunk route.  But why Bandwidth specifically? Because most of the phone numbers in North America that have migrated to the cloud are Bandwidth TNs. We control both sides of the port, so moving to the cloud is a breezy ‘inside job.’

Step Three: Provision your numbers. Instantaneously migrate to a cloud application using the Bandwidth Dashboard. Once traffic is on a cloud-enabled trunk with Bandwidth numbers, provisioning is instant.

With Bandwidth you can keep your cloud options open to:

  • Instantly configure a test group of employees to trial UCaaS, Conferencing or CCaaS applications
  • Switch to another platform to compare and contrast the pros/cons
  • Schedule precise migrations: batches of numbers down to the exact day:hour:min:sec
  • Instantly snap back to leverage your on-premise hardware if needed

Your telephony exists to serve you and your business—not the other way around. For more insights and tips about on-prem to cloud migrations, read our other posts in this series about porting, migrating high-profile toll-free numbers, and 911 integrations.

3 Easy Steps to Migrate a Toll-Free Number to the Cloud

When you Migrate to the Cloud, You Can Break 911


Guest Blog by Caitlin Long, Manager of Product Marketing; Kate Conner, Content Manager, Bandwidth

Bandwidth delivers cloud-ready voice, text messaging, and 911 built for the enterprise. We work with some of the biggest brands in the world to disrupt industries, create new products, and change the way people communicate.

 

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