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Dialpad Talk Review: Visionary Comms

Anytime, anywhere calling made easy

Dialpad Talk Review: Visionary Comms

Dialpad was founded in 2011, backed by a USD 3 million in funding from Google Ventures. The company considers itself to be a gamechanger of sorts – with a new-age office setting and a typical San Francisco-esque “can-do” attitude. Dialpad attempts to combine intelligent engineering, great design, solid tech support, and some high octane sales & marketing in a bid to transform the business phone experience. Dialpad has several awards and accolades under its belt, including a Visionary position in Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide, for 2019.

Interestingly, the company offers nearly everything you could look for in a business communication suite – voice, video, group messaging, SMS, MMS, conferencing, as well as documents and screen sharing services. All of this is bundled into four use case-specific solutions: Support for inbound customer support, UberConference for web-based conferencing, Sell for your outbound sales team, and, of course, Talk.

Dialpad Talk is its flagship product built entirely on the Google Cloud platform, with an eye on mobility, flexibility, and security. Dialpad Talk has found favour with over 62,000 businesses, mainly because it offers several smart features such as real-time transcriptions and post-call action points for call centres. And, as is the case, it is ready for integration with other cloud apps like G Suite, Office 365, and Salesforce.

Inside Dialpad Talk

Is Dialpad all that its made out to be? Let’s delve deeper.

  • Dialpad’s Voice Intelligence (Vi) works on Natural Language Processing to deliver real-time insights — this means you can quickly convert voice inputs into action points, notes, and even intelligent recommendations
  • The legacy PBX can now be replaced with Dialpad Talk, offering as-you-grow scalability
  • There is easy unification across devices without changing toll numbers
  • Users’ phone numbers and devices can be added from a simple web-based admin portal
  • There are near-zero additional IT needs (say goodbye to hardware and stay totally on the cloud)
  • As mentioned, it easily integrates with other cloud tools, like G Suite, Zendesk, Salesforce, Slack, HubSpot and more, making DialPad Talk a truly end-to-end collaboration product
  • It is easy to switch from your cellphone to your laptop with just a single click, picking up from exactly where you left off
  • Voice Intelligence offers real-time recommendations instead you are looking for a little help; this is extremely handy if you’re trying to cut down the learning curve for new recruits
  • There is also multi-device synchronization in real-time, along with call centre alerts in case anything goes wrong
  • Again, the AI comes in handy with real-time sentiment analytics and live transcriptions
  • The Smart Routing feature lets you route callers according to a fixed order, or round-robin, or just customised hold queue options for each individual call centre

Thanks to all of these features, Dialpad Talk has proved a favourite for digital-born startups like Motorola Solutions, Uber, and co-working company WeWork. And its flexible pricing puts Dialpad Talk squarely within the ambit of fast-growing firms.

Why Dialpad Talk Makes a Difference

The best thing about Dialpad Talk is probably that it works across various devices, letting you easily switch from cell phone to computer. The user interface is refreshingly simple and you can route calls, access meeting notes, and assess other analytics with zero hassle. The core idea, we believe, is great: today, workers operate across locations and devices, and any calling facility must let you take your work and reach out to your customers – regardless of where you are.

Finally, the cost component is a big plus. Dialpad Talk has several affordable packages, meaning you can enjoy its many features with having to heavily invest or lose sleep over budgetary concerns. And if you’re still not sure, take a look at their trial version that lets you try unlimited calling, instant provisioning, and consolidated billing for two weeks, completely free of charge.

What We Think

As we said before, Dialpad Talk’s biggest advantage is its built-in mobility support, ideal for Bring Your Own Device (BYOD) work environments. You can take calls across locations, on any device you may be using at that time. And you can just as easily move from device to device without a glitch or a blip in the process. What’s more, Dialpad’s texting feature is also pretty solid, letting you turn unnecessary conversations into a few simple lines sent out via an SMS. Finally, the sound quality – an absolute must-have – is also quite commendable.

As a mid-sized business, if you’re looking for a communication/telephonic solution that is geared for today’s dynamic and fluid professional environments, Dialpad Talk could well be your best bet.

Let us know your thoughts in the comments below.

 

4.4

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