RingCentral vs. Fuze: Tackling the UCaaS Puzzle
Should you choose RingCentral or Fuze?
Part of our RingCentral Buyer’s Guide.
In a world driven by agile methodologies and digital transformation, the cloud has emerged as a dominant partner for companies in search of stronger communication strategies. Solutions like Unified Communications and Contact Centre as a service gives today’s organisations the chance to unlock the potential of cutting-edge technologies, without a substantial initial investment.
The question for many companies isn’t whether they should consider the benefits of the cloud, but which vendor they should use to help them take the next step in their strategy. RingCentral and Fuze are two popular options available today – each offering fantastic services through the cloud.
RingCentral is currently the #1 company in terms of market share for UCaaS and a leader in the world of communication and collaboration. Alternatively, Fuze offers innovative video conferencing, messaging, and business voice services through the cloud, and is a “visionary” in the UCaaS sector.
Ever since RingCentral was launched in 1999, it’s seen incredible growth, delivering a range of new products and innovations to the market. In Q4 of the financial year for 2018, RingCentral published financial results like:
- Total revenue increased 34% year over year to $189 million
- Software subscriptions revenue increased 32% year over year to $172 million
- Annualized Exit Monthly Recurring Subscriptions (ARR) increased 33% year over year to $726 million
- RingCentral Office ARR increased 38% year over year to $644 million
- Mid-market and Enterprise ARR increased 73% year over year to $309 million
- Enterprise ARR increased 99% year over year to $171 million
Since launching under the name “Thinking Phones” in 2006, Fuze has seen phenomenal success as a world-leader in Unified Communications as a Service. The company has achieved numerous major accolades with leading publications like Forbes, Gartner, and Deloitte. As a private company, Fuze doesn’t publish revenue information and financial results online. However, in 2018, the company announced that it had seen an increase of 500% in active users.
RingCentral and Fuze both have a strong reputation in the UCaaS market. The Gartner Magic Quadrant for Unified Communications as a Service recognises both vendors, although each appears on the report for different reasons.
RingCentral has been a leader on the Magic Quadrant for UCaaS for 3 years running. Their innovative services and hosted solutions available “as a service” make them a strong contender in UCaaS. On the other hand, Fuze has been recognised as a visionary in the UCaaS MQ for 8 years in a row. This year, Fuze reached the highest position in the “Visionary” section for their ability to execute and completeness of vision.
RingCentral and Fuze are both excellent employers, according to the ratings left on independent employer review site, Glassdoor. When given the option to rate each company, RingCentral’s 2,500 employees give them a score of 4.5 out of 5. Alternatively, Fuze employees (approximately 700) rate the business as a 4.4 out of 5.
RingCentral and Fuze both have cloud-based services to offer in the spaces of unified communications, collaboration, and customer contact. Let’s have a look at their portfolio offerings in greater detail.
RingCentral vs. Fuze UC:
RingCentral’s flagship UC product “RingCentral Office” comes with everything you would expect from a UC solution, including call forward, auto attendants, and call monitoring. However, the system also features a range of enhanced capabilities too, like intelligent IVR, voicemail to email, and RingCentral messaging through Glip.
Alternatively, Fuze’s UC enterprise voice service is designed to offer simplicity and convenience through the cloud. The platform supports group messaging, presence, and VoIP on a single platform, to facilitate seamless teamwork.
RingCentral vs. Fuze Contact Centre
Both Fuze and RingCentral go beyond the standard voice-based communication strategy with their cloud contact centre solution. Fuze and RingCentral provide omni-channel communication strategies for SMS, instant messaging, email, and more. Additionally, each contact centre comes with:
- Advanced analytics
- IVR and skills-based routing
- CRM integrations
- Customer experience services
- Workforce optimisation
RingCentral vs. Fuze Collaboration
To enhance internal collaboration, RingCentral offers instant messaging and file sharing services through “RingCentral Glip.” Alternatively, the RingCentral Meetings services provides a unified and straightforward way for companies to access video conferencing and screen sharing services.
Fuze also has their collaboration strategy, providing customers with everything they need for omnichannel connectivity. With Fuze, team members can join HD VoIP meetings, connect over instant messaging, and share files instantly.
Both companies also offer an open architecture with SDKs and APIs, so that developers can build onto their existing communication stack with the latest technology.
Target Market & Regional Availability
Both Fuze and RingCentral offer their services to a global market. Companies from almost any environment can contact each vendor to build the ultimate communication or contact centre service. Additionally, both companies can serve small businesses, mid-market groups, and large enterprises.
Pricing & How to Buy
Both Fuze and RingCentral require their customers to reach out for accurate quotes when it comes to getting a tailor-made UC, collaboration, or contact centre service. However, RingCentral also shows four pricing tiers on their website, including:
- Entry Level from £7.99 per user, per month
- Standard from £14.99 per user per month
- Premium from £19.99 per user per month
- Ultimate from £24.99 per user per month
Fuze pricing information is only available upon request.
Both Fuze and RingCentral have a wide range of options to offer when it comes to making the most of cloud-based communications. Fuze is a much smaller company right now, but it does provide many features similar to RingCentral, including an API and SDK platform.
Q: What Services does each vendor integrate with?
A: RingCentral services integrate seamlessly with Outlook, Oracle Sales Cloud, Salesforce, Desk.com, Box, Zendesk, and Office 365. Fuze also comes with a massive selection of potential integrations, including connections with Skype for Business, Salesforce, Office 365, Dropbox, Google Drive, Microsoft Dynamics, and many more.
Q: What is the service guarantee for each vendor?
A: Fuze and RingCentral both reassure their customers with a promised uptime average of 99.999%, alongside plenty of redundancy features.
Q: What is customer service like for each vendor?
A: Both Fuze and RingCentral have an exceptional reputation for customer service. RingCentral is available 24/7 through online chat, or you can contact them via phone or email. Alternatively, Fuze is available through voice and email.