Xarios UCaaS and voice solutions
With more than 15 years of experience working with global leaders in communications, Xarios has earned its place among the top competitors in UC&C. The brand is responsible for developing, designing, and supplying a host of telephony applications and UCaaS offerings that put usability and simplicity first.
For companies keen to leverage the latest in innovative communications technology, Xarios makes digital transformation simple. Several companies and channel partners have built disruptive packages with the Xarios application portfolio.
Here’s your guide to the Xarios Technology platform.
Xarios Technologies was founded in 2007. The company was created to respond to the growing demand for flexible and customisable communication applications in the marketplace. Xarios is an innovator in the Communication Platform as a Service (CPaaS) marketplace, with 100,000s of global users.
Today, the company offers a wide selection of products, ranging from cloud telephony facilities to keep companies connected wherever they are, to Contact Centre as a Service, with in-built call analytics. The Unified Communications offering, Dimensions Voice, is built on top of a reliable background of CPaaS functionality.
Xarios supports channel partners across the globe in creating differentiated product offerings, through a comprehensive UCaaS platform, scalable call recording, and even enhanced IVR solutions for the modern contact centre.
Dimensions Voice is a compelling UCaaS offering from Xarios, bringing together a host of flexible communication features. Though the UCaaS solution is new to Xarios’ portfolio, it builds on the company’s heritage of powerful CPaaS functionalities, with a device-agnostic approach.
Dimensions Voice is designed for UK resellers that need to differentiate their offering, with flexible integrations through Bring Your Own Carrier setups. Features include:
Xarios is a reseller-only company dedicated to assisting partners in capturing and maintaining their target market. The Dimensions Voice solution is flexible enough to suit the needs of countless companies, with extra access to tools like call analytics and live stats available.
Training is provided to channel partners directly from Xarios, and sessions are customised to suit the needs of each reseller. Every partner will learn how to self-provision customers, and they maintain access to Xarios pre-sales tools too. Resellers even receive an account manager to help with their sales and demonstrations.
The Xarios Dimensions platform is fully prepared for white label access, so partners can build a memorable brand.
Channel partners ready to leverage the Microsoft Teams ecosystem can access Teams solutions through their Xarios Dimensions Voice environment. Teams is a valuable endpoint available to end–users through Xarios, and any Teams users get full access to all the benefits of the full Xarios UCaaS platform. This includes support for call recording, PCI compliance, and reporting.
The Xarios Dimensions Voice platform is a state-of-the-art CPaaS solution ready to scale to any level. With extensive flexibility and minimal costs, companies can achieve an edge in today’s competitive reseller market. The UCaaS, provisioning, and reporting elements of the platforms are all developed by Xarios directly; benefits include:
|Cloud Calling Options (UCaaS / Hosted Voice)||Can be used as either a UCaas or Hosted Telephony platform|
|Calling Plans – Global availability of Dial-in Numbers (DID/DDIs) and local breakout to PSTN||Xarios offers a default carrier option with unlimited UK landline and mobile calling plan|
|BYOC – Bring your own Carrier e.g SIP trunks, E1/T1 connections, SBCs||Resellers can add multiple SIP carriers to suit their unique requirements.|
|PBX Call Routing, Auto Attendant, IVR, ACD, Queuing, Announcements, peer to peer dialling||Yes||ACD and contact centre features|
|Voice messaging/unified messaging, User mailboxes, group mailboxes, voice mail to email, voice mail transcription||Yes||Voicemail transcription currently not enabled|
|Advanced Contact Centre Routing e.g Skills-based routing, predictive routing, intelligent routing||Yes|
|Interoperability / Federation / Multi-site networking, SBCs||N/A|
|Users and extensions, access control, permissions, feature access control||Yes|
|UC Clients for Smartphone / Tablet multi-OS / WebRTC||Yes|
|Endpoint Devices e.g phones, conference phones, personal speakerphones, ATAs, headsets, wearables, video endpoints||Yes|
|Smart Endpoints with APIs, Android OS|
|Team Collaboration Software with voice, video, persistent chat, file sharing, Bots, integrations||Yes|
|Video Conferencing, audio bridge, VCaaS, Meeting Assistants, Room Kits, AI capabilities||Inbuilt video/audio conference bridge.||Contact Centre AI in partnership with 3rd parties|
|Huddle Rooms, Room kits, video endpoints|
|Interactive Whiteboards, collaboration screens||No|
|Omni-channel e.g voice, video, SMS, email, social media||Coming Q3-4 2021|
|WFO / WFM software
|Call Analytics, reporting, real-time wallboards, call recording, AI analytics and insights||Yes|
|Speech technologies, speech analytics, NLP,||Q1 2022|
|Chatbots, Live chat, AI-enabled conversational interfaces||Coming Q3-4 2021|
|Automated outbound dialling e.g click to dial, predictive, power, progressive diallers||Click to Dial||Progressive Dialler Coming 2022|
|Innovation, Leadership, financial stability, strategy, agility, ability to execute, completeness of portfolio.|
|Administration, programming interface, admin training, LDAP integration, service management||Yes|
|Integrations with 3rdparty applications e.g CRM integration||Yes||Salesforce Lightning|
|APIs / SDK / CPaaS, development hub/community, documentation, example code||Yes|
|User Adoption, support plans, help, guides, documentation, adoption programmes||Full reseller sales and technical support included, online documentation|
|Resilience, geo-redundancy, global availability, deployment options e.g hybrid cloud||Geo-redundant infrastructure|
|Security e.g fraud detection/prevention, ISO 27001, SBCs,||Toll fraud limiting features|
|Compliance – GDPR, MIFID, PCI-DSS, data sovereignty etc||Yes||Via 3rd party|
|Licensing options, upgrades, migrations,
|Pricing options, group packages discounts and incentives, perpetual licensing vs subscription||No||No|