Westcon-Comstor will distribute AudioCodes‘ Live Platform for Microsoft Teams to the latter’s partners in the pan-EMEA.
The new collaboration solution, AudioCodes Live Platform, intends to empower channel partners to boost revenues by honing their UCaaS and CCaaS offerings. AudioCodes Live Platform integrates various solutions for Microsoft Teams, offering comprehensive calling, contact centre, and recording capabilities.
“AudioCodes Live Platform for Microsoft Teams is already a proven game-changer thanks to its ability to enable service providers to offer a comprehensive portfolio for Microsoft Teams with rapid onboarding for their customers,” said Lior Aldema, Chief Business Officer at AudioCodes.
Through this expanded collaboration with Westcon, which builds on our many years of joint experience and co-operation, we’re bringing our complete calling and contact centre experience for Microsoft Teams to an even wider audience of enterprises and enabling our channel partners to meet their customers’ expectations.”
The white-labelled platform, hosted by AudioCodes and managed by Westcon in Microsoft Azure and Microsoft Teams, empowers partners to enhance their customers’ Teams UC experience with improved flexibility, compliance, and accessibility. This encompasses Teams direct routing, an AI-powered contact center solution, and enterprise compliance recording.
Collaborating closely, Westcon and AudioCodes aspire to offer technical and implementation support as part of an integrated solution. Partners can transact with their customers through either a service provider or managed service provider (MSP) model within the Westcon-managed platform.
“We’re excited to bring the power of the AudioCodes Live Platform for Microsoft Teams to our partners and their customers through this innovative collaboration,” added Antony Byford, Vice President of Cloud and Collaboration Europe at Westcon-Comstor.
“End-users can sometimes lack expertise around Microsoft Teams unified communications tools. With the AudioCodes Live Platform for Microsoft Teams, we can overcome this and other challenges by providing a hosted voice solution that our partners can bring to market, growing predictable recurring revenues by building as-a-service capabilities and unleashing the full potential of Microsoft Teams for their customers.”
Initially covering the UK and Europe, the agreement aims to expand to include other countries within the EMEA region in the coming months.
AudioCodes’ 2024 So Far
In February, AudioCodes announced a partnership with Kramer to offer complete Microsoft Teams Rooms Solutions, which it said will “redefine” meeting experiences and audio and visual-enabled hybrid work environments.
AudioCodes’s Teams Rooms products and AI-powered voice applications will be part of the partnership, complemented by Kramer’s innovative audio-visual solutions. Together, they offer a comprehensive range of products, including video bars, compute units, speakers, DSPs, switching, cable management, AI recording, and analytics for Teams meetings.
This collaboration also enables companies to deploy Teams Rooms solutions in rooms of all sizes, from small huddle rooms to large boardrooms. Systems integrators can leverage the partnership by accessing pre-tested products and plans and schematics for installation, streamlining deployment processes.
