Auto dealerships run on conversations, not spreadsheets. From finance managers closing deals to service advisors coordinating with techs, instant, crystal-clear communication across locations and departments is mission-critical, not a luxury.
Yet many dealership groups still rely on legacy systems; clunky phones, unreliable internet, and siloed tools that make even basic coordination feel impossible. That doesn’t cut it in a world where customers expect rapid follow-up, consistent service and exactly zero dropped calls.
That’s where Intermedia comes in; with a unified communications (UC) and contact center (CC) platform that combines voice, messaging, analytics, and more into one fully integrated system.
Rainey Used Cars and VENSEARCH: A Strategic Partnership for Change
Rainey Used Cars, the largest independent used car dealership in Georgia, was living that exact pain. With 10 locations, 300 staff, and thousands of transactions a year, their outdated communications setup wasn’t just inconvenient but costly. Outages were expensive and managing disconnected systems drained productivity.
That’s when they turned to trusted IT partner VENSEARCH, who brought Intermedia into the picture. Together, they replaced Rainey’s patchwork of tools with a unified communications and contact center platform that was purpose-built for modern dealership needs.
Intermedia’s All-in-One UC and CC Platform – Deployed Fast and Flawlessly
Rainey needed more than just new phones. They needed reliability, mobility, visibility, and a seamless deployment. Intermedia delivered.
Call quality became crystal clear. Numbers ported in hours. Not a single call was dropped.
“Leading up to the implementation, I lost countless nights of sleep worrying about how a system-wide switch would impact our business,” said General Manager Tommy McDonald. “But when the transition happened, it was unbelievably smooth. We couldn’t believe how easy Intermedia’s system was to use.”
UC and CC in One Platform – No Silos, No Gaps
Facing limitations with their previous system, Rainey needed a more unified, dealership-friendly solution. With help from VENSEARCH, they chose Intermedia’s tightly integrated platform, delivering UC, CC, and analytics in one place.
The platform supports unique dealership workflows, from service bays and showrooms to back offices, through built-in call routing, hunt groups, IVRs, call queues, recording and 14 auto-attendants. Whether it’s a customer calling about a repair or a finance manager following up on paperwork, the right person is reached quickly, without chaos or overlap.
Everything’s accessible via mobile, desktop, or desk phone, keeping teams connected no matter where they are.
Real-Time Visibility Without the Spreadsheet Chase
Before Intermedia, Rainey’s managers had limited insight into call handling. With built-in analytics, that changed immediately.
Live dashboards now show metrics like call volumes, wait times, and department-level performance in real time. Managers can spot trends, troubleshoot bottlenecks, and coach teams using actual data, not a gut feeling. It’s insight that raises accountability and improves the customer experience across the board.
Recording and reviewing calls adds another layer of quality control, especially critical in departments like finance and service, where precision and professionalism matter most.
Intermedia’s Microsoft Teams Integration – Built for Dealerships Already in the Microsoft Ecosystem
For dealerships already operating within a Microsoft Teams environment, or considering one, Intermedia offers an industry-first integration that brings its full UC, CC, and analytics suite natively into Teams. That means users can handle calls, messages, voicemails, and more, all without leaving the Teams interface.
Everything dealerships rely on from Intermedia’s platform, from advanced call handling and analytics to archiving and contact center tools, is now accessible inside the workspace their teams already use every day. No need for extra Teams Phone licenses. No bolt-on apps. No switching between systems. Just a single, streamlined experience that simplifies adoption and centralizes management.
Want to dive deeper?
- Microsoft Teams Integrations vs Teams Phone – What’s the Best Fit for Business Calling?
- Archiving for Microsoft Teams – What are the Options?
Built to Scale, Delivered Through Partners Who Get It
Rainey’s rollout wasn’t just fast; it was virtually flawless. That’s because Intermedia’s partner-led model puts experts like VENSEARCH in charge of the full lifecycle. From planning and testing to launch and support, the transition happened in just three days, with zero downtime.
That kind of delivery only works when your partner knows your business. Intermedia’s partner-first model empowers resellers to brand, package, and bill the solution their way, while customers get a platform that works out of the box.
With features like long-term archiving, compliance tools, and built-in scalability, dealerships can meet today’s needs while staying ready for what’s next.
The Comms Stack Dealerships Didn’t Know They Needed
In a high-volume, customer-first industry, communication should be a competitive advantage, not a vulnerability.
Intermedia’s UC, CC and analytics platform gives dealerships the unified tools, visibility, and performance they need to deliver great service and scale with confidence.
For Rainey Used Cars, that meant finally replacing unreliable systems with a solution that just works. For other dealerships, it’s a chance to stop patching problems and start building a smarter way to connect.
Are your dealership clients still relying on unreliable phones, siloed systems, or costly bolt-ons? It might be time for a smarter approach. Discover how Intermedia is helping dealerships simplify communications and drive better outcomes — visit Intermedia to get started.
