While the benefits of cloud communications may not be a new concept for business leaders, interest in the cloud is growing. Currently, McKinsey notes that many large enterprises plan to have at least 60% of their environment in the cloud by 2025.
It’s not just larger companies that are making the transition either. Small and midsized businesses, in every industry are embracing the cloud to take advantage of greater scalability, agility, and cost savings. The challenge for most organizations is finding a way to simplify their cloud transition.
Yeastar, one of the market leaders in communication technology, offers both companies and service providers a convenient way to migrate to the cloud, with their Cloud PBX solution. This fully featured system combines flexible business communication features, with comprehensive tools for customer experience, for a comprehensive “single pane of glass” experience.
What is Yeastar Cloud PBX?
Yeastar Cloud PBX, AKA P-Series Phone System Cloud Edition, is a single easy-first system for both business communications and customer engagement. At the heart of the solution is a focus on simplicity and flexibility.
According to Yeastar’s Head of Global Sales, Arya Zhou:
“We designed this solution to support businesses of any size, in any industry. Our goal is to transform how organizations connect and achieve their business goals, by combining voice , video, chat, apps, and more in a single ecosystem.”
The solution isn’t just a simple entryway to the cloud for businesses of all sizes, it also empowers service providers to deliver a unified CX and UC experience with a ready-to-go experience.
Service providers can package their SIP trunking and other services into the Yeastar offering, access comprehensive fully hosted services, and manage everything from a central dashboard, with provisioning templates, dashboards, and a range of alert options.
Yeastar Cloud PBX Review: The Features
What makes Yeastar Cloud PBX unique is the focus on giving companies all of the tools they need for cloud communications, without unnecessary complexity. Organizations can access one of two plans for deployment, both of which include comprehensive telephony features, business management and administration tools, omnichannel messaging and call center capabilities.
With one deployment plan, companies can leverage a fully-managed solution, hosted by Yeastar in the cloud. With the other, they can access a self-hosted solution, which allows them to deploy the system on their own private or public cloud server.
Primarily, the features of the solution fall into two categories:
Business Communications
Combining Linkus UC clients with an intuitive operator panel and endless tools for collaboration, such as unified presence, conferencing, and team chat, Yeastar Cloud PBX makes business communications simple. With the all-in-one toolkit, companies can enable:
- Anywhere work: Access comprehensive call features from any device (including smartphones) with an iOS/Android app, desktop app, web browser solution, and a streamlined Chrome extension for instant screen pops.
- True unified communications: Yeastar streamlines unified communications with support for audio and video calls, unified presence, video conferencing & screen sharing, 1:1 and group chats, and more. All of these features exist within the same connected platform.
- Enhance call efficiency: With Yeastar Cloud PBX, users can transfer live calls across devices without disruption, create function keys and customizable hot keys, and even leverage click to dial on a computer while using a physical desk phone.
- Simplify management: The holistic operator panel provides insights into real-time internal, inbound, and outbound call activities. Users can manage calls with a drag-and-drop interface, view, and switch presence extensions, and monitor the status of queues and ring groups.
Customer Experience
As business leaders look for ways to effectively consolidate their communications technologies, a solution like Yeastar Cloud PBX streamlines the integration of UC and contact center tools. The platform offers a range of crucial call center features, such as:
- Advanced IVR supporting multi-lingual, multi-level, and time conditions
- Automatic Call Distribution (ACD) for skill-based routing, priority-based routing, etc.
- Queue management and monitoring via web-based panels
- An interactive wallboard for tracking performance metrics
- Schedulable, downloadable, and graphical reports
- Call monitoring, recording and queue callback
- SLA monitoring and instant notifications
- CRM, Helpdesk, and Microsoft 365 integrations
Plus, companies can take advantage of the growing demand for message-based interactions, with an omnichannel messaging service that combines numerous channels into one secure environment. Business leaders can engage customers on the channels they prefer, from WhatsApp to SMS.
Plus, they can auto-match incoming messages to existing contacts, transfer chats to colleagues, and collaborate on a unified interface.
The Core Benefits of Yeastar Cloud PBX
Yeastar Cloud PBX connects all of the features of Yeastar’s enterprise-grade phone system with innovative tools for collaboration and administration, free Linkus UC clients, and extensive contact center capabilities. There’s even a free trial users can access to test the functionality.
Compared to other cloud PBX offerings, Yeastar’s ecosystem benefits from:
- Truly unified UC and contact center capabilities: With Yeastar, there’s no need to use two different systems for customer experience and business communications. Teams can work cohesively together in a unified platform that connects all of the tools they need to boost productivity and foster stronger customer relationships.
- Exceptional reliability: Yeastar’s comprehensive kit supports a 99.99% uptime guarantee, with 24/7 monitoring for peace of mind. It’s fully redundant, ensuring high availability, and runs on a series of strategically located data centers, leveraging AWS cloud technology.
- Complete flexibility: Yeastar gives companies the freedom to customize their ecosystem based on their specific needs. You can integrate the platform with CRM, helpdesk, and productivity tools, create your own policies and alerts, and design custom reports.
- Solutions for service providers: Yeastar empowers service providers to optimize their customer retention and growth rates, with a ready-to-go solution for unified UCaaS/CCaaS technology, enhanced by Yeastar’s leading infrastructure.
- Simplicity: With Yeastar Cloud PBX, businesses can access all of the intuitive tools they need to connect teams, and delight customers, without the complexity. The system is easy to deploy and can scale rapidly based on any company’s changing needs.
Yeastar Cloud PBX Review: The Verdict
As the cloud becomes increasingly essential to business operations, Yeastar’s Cloud PBX empowers organizations to access the features they need, without unnecessary cost and confusion. The all-in-one solution for unified communications and customer experience streamlines the migration to the cloud, and empowers teams to connect the dots in their digital transformation strategy.
What’s more, with dedicated solutions for service providers, Yeastar ensures everyone can take full advantage of the benefits the cloud has to offer. There’s even a 30-day free trial, offering companies a risk-free way to explore the features of Yeastar’s unique platform.
