Zoom Launches ‘Survivability’ Offering to Combat Outages

Ryan Smith

New module maintains core Zoom Phone features during an outage

Zoom Latest News
Zoom Launches ‘Survivability’ Offering to Combat Outages

Zoom has launched a hybrid survivability solution for Zoom Phone to enable businesses to continue providing core phone features during an outage.

The company states that the Zoom Phone Local Survivability (ZPLS) module is designed with large companies in mind.

The solution ensures that organisations can minimise revenue loss, maintain internal communications, and establish on-site safety if the Zoom Client cannot access a Zoom Phone data centre.

It means that in the event of an outage, Zoom clients who have ZPLS enabled will have continuous access to core phone functionalities such as making and receiving both internal and external calls.

Sonali Karnik, Product Marketing Manager, Zoom Phone, commented: “For certain business locations, maintaining essential telecom services in the event of an outage is crucial to provide mission-critical services to their users.

“To minimise downtime, businesses need a reliable cloud system that’s equipped to prevent failures.

“While the Zoom data centre components are designed to be fully redundant and resilient, the last leg of network connectivity from the customer premises to the cloud also needs to be reliable. “

ZPLS works with an on-site, small-scale server which provides failover capability and an additional layer of protection to the solution.

The module is deployed on top of the secure Zoom Node framework, which virtually connects the Zoom cloud to customer data centres and provides auto-updates when connectivity is restored.

According to Zoom, when ZPLS is enabled in a retail location, employees can continue to process credit card transactions over the phone through a source like a Global Help Desk.

Zoom’s E911 capability allows for emergency services to be directed to the correct location and works in accordance with the FCC’s 911 regulations.

When the ZPLS module is deployed during an outage or a natural disaster, the platform still allows external calls to emergency services.

During an outage, the Zoom administrator or the end user is not required to take action, with Zoom stating that the failover and fallback process is “seamless”.

When connectivity to the Zoom Phone cloud is restored, clients and devices automatically re-register back to the cloud.

During Zoom’s Q2 revenue briefing in August, the company revealed that it had surpassed four million Zoom Phone seats sold worldwide.

Zoom had only recently surpassed hit three million seats sold worldwide during the first quarter of the fiscal year.

Since launching in 2019, the Zoom Phone platform is available in 47 countries, with the Bring Your Own Carrier (BYOC) connectivity of Zoom Phone Provider Exchange offering customers a choice of global voice service providers in more than 70 countries.



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