Zoom has received a Pan-telecom license from the Indian government to offer Zoom Phone to India-based businesses.
Zoom has received a Unified License with Access – All/PAN India, NLD National Long Distance, and ILD – International Long Distance from India’s Department of Telecommunications. This means Zoom Phone’s cloud PBX application service can now be offered to India-based multinational corporations (MNCs) and businesses, enabling them to have a unified communication platform for their global workforces.
Abe Smith, Head of International at Zoom, commented:
We are thrilled and proud to receive the unified licenses from the Department of Telecommunications. With Zoom Phone, India businesses and multinational corporations can support hybrid work environments, foster greater collaboration among employees and elevate the customer experience.”
“This important milestone underscores our continued focus in countries like India, a strategic growth market for Zoom, and our commitment to bringing new and innovative collaboration solutions to our users,” Smith continued.
Zoom Helping Indian Enterprise Grow
“Feeling the pinch to produce more with less, Indian multinationals are increasingly turning to collaboration platforms including video communications to streamline workflows and engage employees, partners as well as their customers,” said Nikhil Batra, Research Director, Telecom at IDC. “The launch of Zoom Phone will offer a competitive edge to the collaboration solution vendor in targeting the Indian enterprise customers.”
Zoom Phone’s raft of features aims to improve productivity among India’s modern workforces, including intelligent call routing, auto attendants, interactive voice response, shared line appearance, call queuing, call analytics, voicemail, recordings and transcriptions, desktop/mobile app experience optimized for business users, and integrations with CRM applications.
India is among 47 countries and territories where Zoom has bundled its cloud PBX service in partnership with international telecommunication providers, offering phone numbers and calling plans to simplify customers’ work processes to deploy and manage their phone services.
Batra explained that collaboration solutions had been identified by Indian businesses as their primary IT investment priority through 2023. “Zoom Phone and the Zoom collaboration portfolio could help organizations accelerate this move to support and empower an increasingly mobile and connected workforce,” he added.
Zoom Phone’s Ongoing Growth
Zoom Phone continues to grow rapidly. In March’s Q4/23 statement to investors, Zoom announced Zoom Phone take-up rose to above 5.5 million seats, signalling it had grown more than 100 percent year over year.
This is thanks to both its licensed expansions into new territories like India, but also in the range of collaborations between other platforms and solutions.
This week, the news broke that NUSO has joined the Zoom Phone Provider Exchange to provide Zoom users with access to its voice calling services. By adding NUSO’s voice calling, Zoom users can also use NUSO’s Carrier Network and NUSOflex.
Last month, CallTower added Zoom Phone to its range of UCaaS solutions. Zoom Phone’s integration with CallTower’s portfolio of CCaaS and UCaaS solutions enables CallTower users to consolidate multiple business phone systems into a unified platform.
