RingCentral has seen revenue rise by almost one-third as its partnerships with the likes of Avaya and Atos continue to pay dividends.
Revenue during Q4 climbed 32 per cent to year on year to $335m, with RingCentral Office seeing its annualised run rate jump 39 per cent to $1.2bn.
RingCentral execs highlighted collaborations with the likes of Avaya, Atos and AT&T on an earnings call with execs.
Avaya Cloud Office (ACO) is now available in 12 countries, they said, with Atos’ Unify Office available in 11.
“Over the past several years, we’ve established a unique go-to-market ecosystem of direct channel and strategic partnerships,” said RingCentral CEO, Vlad Shmunis.
“RingCentral is the lead UCaaS provider for Avaya, Atos, Alcatel-Lucent Enterprise, AT&T, BT, TELUS, and now Vodafone Business”
“This gives us preferred access to over 200 million potential users worldwide. We’re humbled and grateful to find ourselves in this unique position.”
The partnership with Vodafone is relatively new, having been announced in December. It will see the pair create a co-branded platform that will be the lead UCaaS offering for Vodafone Business and also offer a CCaaS service.
A similar partnership with Alcatel-Lucent Enterprise is on track for a Q1 launch.
RingCentral announced its results just a week after Avaya, which saw sales rise as a result of its blooming cloud business.
Anand Eswaran, Chief Operating Officer at RingCentral, said that Avaya’s strength in the channel creates an opportunity for both firms.
“We feel that the Avaya team and their channels are firing on all cylinders,” he said. “So that’s the customer transactions, that seat expansion, large seats closed, and the geo expansion we saw.
“In line with the fact that we have now 12 countries online for ACO, we actually saw a good bit of geo expansion broadly and we also see the last layer, which is specific traction on verticals like financial services and manufacturing.
“So what I would say is it’s actually broad. It’s broad, and we see strength everywhere as we expand our relationship with our Avaya.”
Eswaran also said that RingCentral has “hit the ground running” with the Atos partnership which launched last year.
“Since initial European launch in August, we’ve expanded to the US, the UK and Australia,” he said. “The pipeline is growing well.
“We are also excited to have Atos begin its own implementation of Unify Office via RingCentral for their 30,000-plus employees in over 20 countries.
“As businesses embraces working from anywhere, our integrated platform of UCaaS and CCaaS solutions drove strong customer wins during the quarter.”
Enterprise Deals
RingCentral said it won a record number of seven-figure deals in the quarter, with two deals coming in at over $10m.
Three-quarters of its wins came via channel partners, it added.
A contact centre offering was included in over 60 per cent of contract wins worth $1m or more.
RingCentral execs were also quizzed on the firm’s relationships with inContact and Zoom in the CC and UC spaces respectively – having launched proprietary offerings in each arena.
Eswaran said that RingCentral Video is now the default for customers buying UC, as opposed to the Zoom-based platform that it licenses.
“We continue to work closely with inContact,” he said.
“They are a big part of our large TCV wins where Contact Centre was embedded while we make progress on Engage.
“For Zoom and RCV – right now, every customer who we acquire new defaults to RingCentral Video, and we’ve had good traction and we’ve got good feedback. As for the installed base, we are going through the process of getting them on.
“It’s not a forced migration, but we’re getting them on our RCV platform because the benefit of a tightly integrated experience across message, video, and phone is very strongly resonating with our customers, and we are on that journey as well right now.”
