As hybrid work environments continue to become more prevalent, ensuring employee productivity is a major priority for all businesses around the world.
Monitoring and analytics provider Vyopta is a testament to this necessity, servicing companies and organisations worldwide covering a cumulative total of over 40 million employees. Vyopta’s data and analytics monitoring solutions help to ensure workers stay connected and that collaboration technology enables them to do their job while keeping track of data that allows businesses to determine which work environment provides the most productivity.
But where businesses are looking to monitor their IT stack for general efficiencies, federal agencies have vastly different needs and requirements that private companies must satisfy before they can become a vendor.
Cody Bell, Vyopta’s federal account executive, said the many federal agencies’ “must-have” criteria will vary from one department to the next.
“When working with the federal government there are actually a lot of different use cases that all depend on the overall mission of the individual agency that we’re serving,” said Bell. “In an enterprise setting or a commercial setting for Vyopta, the goal is about ensuring ROI and quality of experience.”
But for the public-side organisations, Bell said satisfactory performance outweighs most other metrics.
“For federal agencies, it’s all about the mission. For example, the Department of Veterans Affairs needs our solution to focus on telemedicine, since they are providing services to veterans across the country, so making sure that they can get access to care easily and with a good quality video call is essential,” he said.
FedRAMP Authorised
Vyopta recently achieved approval in the Federal Risk and Authorisation Management Program (FedRAMP), which certifies that the company meets the strict guidelines in place to do business with government departments.
With this authorisation, Bell said Vyopta can start contributing to government initiatives that many agencies are embarking upon to migrate to the cloud.
“The government is undertaking a big IT modernisation project across all agencies where they’re starting to move their services to the cloud,” said Bell. “FedRAMP is a big part of that because it sets the different levels of requirements that solutions have to meet for the government to use cloud-based services.”
This modernisation effort includes rigorous operational and security protocols.
Bell said Vyopta and other FedRAMP participants have the capabilities to satisfy those requirements and can help the federal government move toward operating more efficiently while still ensuring satisfactory performance.
“One of the reasons why we applied for the FedRAMP authorisation is because it is important for the federal government to do business in the cloud. That’s not just for us, but for all the users that need the collaboration tools that have become the bread and butter of people getting work done in federal and enterprise organisations,” he said.
“As a result, agencies can become more agile and scale a lot quicker. Instead of having to order new resources or go through these long projects of building, maintaining and operating data centres, hosting anything in the cloud takes all that off an agency’s plate and ensures the spend is a lot more flat and predictable.”
Ensuring Productivity
As it moves into providing for large public organisations, Vyopta will tailor its product to produce the most reliable and insightful reports that will help agencies in their move to the cloud, while finding efficiencies to stretch funding further.
Bell said with IT team funding levelling off as demands on those departments increase, the information that Vyopta provides will become increasingly important at both the enterprise and government levels.
“IT budgets are staying the same regardless of the increased capability needs. Therefore I really see the future of the platform being something that’s going to be a lot more productive for agencies so that they can do more with less,” he said.
“Whether that’s machine learning around grouping incidents or suggestions that the platform can actually make based on the data, with the power of the cloud and how many compute resources we can host, there’s a lot more we can do with the data that we’re getting. That’s very exciting for the federal agencies that will be using our solution.”
