Research by Asana has found that fewer than one-third of employees believe their companies have been transparent about their use of AI (30 percent).
Most UK employees would like greater transparency in AI, with over half (56 percent) viewing AI transparency as a vital career consideration.
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That is not to say employees are against implementing AI. On the contrary, 92 percent of the 2,741 workers surveyed want to incorporate AI into their work.
Rebecca Hinds, Head of the Work Innovation Lab at Asana, commented on the findings:
“Instead of asking ourselves how AI will change our work, we should be asking ourselves how we as humans can positively shape that change.
“AI holds enormous power because of its complexity and sophistication. But in order to harness the promise and the potential of AI in our work, place we need to adopt a deeply human approach.
“Decades of research show that the implementation of new technology fails in most cases not because the technology isn’t efficient but because humans naturally resist change.
Hinds added:
“We need to prioritise change management, upskilling and reskilling, and experimentation in order to make AI successful.”
Asana’s Key AI Findings
New data from Asana’s Work Innovation Lab has made a number of findings related to AI’s role in business and AI transparency within companies.
First, workers are recognising the positive contribution AI is making, with 49 percent saying AI will help their companies achieve their objectives more effectively. Nearly half of UK employees expect their organisations to use AI for goal setting, but only five percent of organisations are currently using AI to do this.
With four out of ten employees reporting that their companies are experiencing high rates of burnout, the overwhelming majority of employees (92 percent) want to use AI to assist them with daily tasks, including development and training, decision-making processes, customer service interactions, and hiring processes.
Alongside an increased use of AI within these areas, employees want greater transparency from companies about their use of AI. Only 30 percent of employees currently feel they have transparency in their company’s AI plans, although a higher figure of execs, 39 percent, believe they have this transparency.
The report also found that the top three AI-related career considerations are companies being transparent about their use of AI (56 percent), adopting a human-centred AI approach (44 percent), and offering training on AI (forty percent).
Anne Raimondi, COO at Asana, added her AI insights for leaders: “We’re entering the golden age of productivity, where humans and AI together can achieve more than ever.
“The key to success is empowering enterprise leaders to use AI to enhance what people already do best, from communicating cross-functionally to operationalising strategy.
“It’s critical for organisations to build AI strategies around guiding principles that provide clear direction on how AI can, and should, be used.
“Leaders need to empower people to work alongside AI to increase not only productivity, but creativity and innovation as well.”
UC Today examined the various ethical concerns for AI in unified communications, including AI transparency.
