Akixi has announced real-time CX Analytics For Microsoft Teams to empower service providers and their customers.
Akixi, a prominent value-added services (VAS) provider in the cloud comms space, has enhanced its portfolio with the general availability of CX Analytics for Microsoft Teams, which is delivered via a single cloud platform.
Leveraging its market leadership in providing call analytics through a network of service provider partners, Akixi is aiming to revolutionise outcomes for service providers and their customers with CX Analytics for Microsoft Teams.
Mike Wilkinson, Chief Product and Marketing Officer, commented:
To date, service providers have had to make do with limited enterprise grade Teams analytics solutions which significantly impacts their operations and cost of delivery. With CX Analytics for Microsoft Teams, we have built a service provider-first solution alongside the real-time bot engine, which provides the precision needed for call analytics that satisfy the largest ranges of use cases in the market.”
Engineered for seamless integration into service provider operations, this solution simplifies end-customer onboarding and elevates user experience. Being a fully cloud-based platform, it can be swiftly integrated into service provider portfolios and scaled to accommodate the rapidly growing demand in the Teams market.
Akixi’s CX Analytics for Microsoft Teams will initially be accessible through select service providers, namely Redcentric, Evolve IP, and Vanilla IP.
More Information On CX Analytics For Microsoft Teams
Akixi stresses that its CX Analytics feature for Microsoft Teams is indispensable for service provider customers, particularly in informal contact centre environments, who demand instant access to end-user call data.
CX Analytics for Microsoft Teams provides comprehensive call visibility, merging historical and real-time data to generate intuitive business insights, ensuring all customer experience requirements are met effectively.
CX Analytics for Microsoft Teams also includes several industry firsts, including “Akixi Bot Engine”. Akixi describes this as “providing deep real-time visibility of Teams calls and queues”.
Another first Akixi highlights is “Onboarding automation”, which enables swift deployment for significant numbers of enterprise users within a multi-tier channel environment. The final first Akixi cites is “Consistent reporting”, which exists between a series of cloud platforms for hybrid use cases.
What Major Teams Stories Have Happened This Week?
As always, it’s been a busy time for Microsoft Teams.
Last week, Dropbox announced new integrations with Microsoft, including real-time co-authoring of Microsoft files from within Dropbox.
According to Dropbox, teams now have access to a beta version of Co-Authoring, enabling live edits to Word, Excel, and PowerPoint files from both web and mobile platforms. Additionally, as part of Dropbox’s ‘Spring Release’, an enhanced integration with Microsoft Teams has been introduced, allowing users to seamlessly search, upload, share, and preview content from Dropbox within Microsoft 365.
Furthermore, users can access a plugin extension for Copilot for Microsoft 365, which can automatically address queries and generate summaries.
In other Teams news, Outlook users will soon be able to choose to “follow” a Teams meeting in response to meeting invitations.
Currently, invitees have a limited range of responses, such as “Accept”, “Decline”, or “Maybe”. The new Follow option will allow users the added possibility of simultaneously rejecting a meeting invitation while also expressing their desire to stay informed, meaning they will automatically receive post-meeting recaps.
Lastly, Lightware Visual Engineering announced a new integration between its Taurus Switcher solutions and Microsoft Teams Rooms on Windows that encourages bring-your-own-device (BYOD) connectivity.
Lightware, a Hungarian provider of audio-visual automation devices, has developed a solution for systems integrators, meeting room users, and IT professionals. It offers advanced BYOD functionality and room control capabilities.
At the core of this solution lies the Taurus UCX/TPX Series Universal Switchers, which empower Teams Rooms users to seamlessly connect their personal laptops to the meeting system within the room. This facilitates content sharing and grants access to lighting, projectors, and shade controls.
