For years, voice was the blind spot in communications compliance – too voluminous to review manually, too complex to capture properly, and not yet on regulators’ enforcement radar. That has changed.
In this episode of UC Today, Christopher Carey sits down with Daniel Yates, Voice SME at Global Relay, to discuss why the regulatory posture on voice has shifted, what misconceptions firms still carry, and how advances in AI and large language models are making voice surveillance viable at scale. From non-financial misconduct to real-time intervention, this is a conversation every compliance and UC leader in a regulated industry needs to hear.
