In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Founder of TalkingPointz, to unpack the biggest revelations from his March Insider Report.
From AI’s disruptive evolution to Zoom’s unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis. Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings.
If you’re in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch. What’s real, what’s hype, and what’s next in AI and communications?
In this episode:
✅ AI – Beyond the Buzz: Dave dives deep into the rise of Zoom’s Agentic AI—where automation doesn’t just assist, but acts—and how it’s rewriting enterprise workflows.
✅ Microsoft’sSlido vs. Productivity: A spicy take on whether real-time polling enhances meetings—or wastes everyone’s time.
✅ TeKnowledge & Genesis: A strategic play targeting Avaya’s install base with ex-Avaya leadership—find out why Dave thinks it’s genius.
✅ RCS Messaging’s Big Comeback: Rich Communication Services is finally catching fire—with major implications for CPaaS and enterprise CX.
Missed Last Month’s Episode?
Reflecting on February, Michels shared his analysis on Microsoft’s secret weapon… MDEP, Alianza’s service provider strategy since its Metaswitch acquisition, and the latest developments in the Mitel Chapter 11 saga. In this episode, Michels has a bold prediction: Microsoft could re-enter the smartphone market!
