Hybrid UC: Mitel’s Strategy for Evolution, Not Revolution in the AI Era

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?

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Published: October 15, 2025

Christopher Carey

In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.

You’ll discover:

  • How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.
  • Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.
  • Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.
  • Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.

If you’re a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what’s next.

Watch now to learn how Mitel is helping organizations like yours move forward with confidence.

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