4.2 out of 5
A pre-built bot that for Slack and Amazon Chime to keep an eagle eye on your AWS resources
Way back in 2015, Amazon had announced that over 1 million customers across the globe use Amazon Web Services (AWS). Today, AWS is behind some of our favourite cloud-based applications, including Zoom, Slack, and even Netflix. AWS has also proved hugely popular in the public sector, further extending its range of use cases.
Given this diversity of applications, you’d expect AWS to provide some kind of conversational interface to stay on top of software updates and notifications. This is exactly what AWS Chatbot looks to achieve.
AWS Chatbot was launched in July 2019 as a Beta Service that lets you monitor and interact with your AWS resources through a conversational interface. At that time, it could extract notifications from AWS Health, Budgets, Security Hub, and a handful of other services. This list has expanded significantly since then – as you’ll see in this review.
AWS Chatbot targets developers and power cloud users who need to monitor resource utilisation and health regularly. To set it up, you need to create an alarm on Amazon CloudWatch and link it to an AWS Chatbot configuration. This lets you route notifications and actionables straight to your chat channel – either Slack or Amazon Chime.
Here’s a quick review of its key features:
The AWS service portfolio is massive. Companies relying on AWS for critical tasks like IT infrastructure management, billing, customer service, and the like need to stay on top of what’s happening in their cloud landscape. AWS Chatbot makes this simple – and that too free of cost. It supports most crucial AWS services and comes with Identity Access Management (IAM) controls. This turns Slack or Amazon Chime into a powerful IT management and developer collaboration centre, with easy sharing and ready actionables.
AWS Chatbot is a handy addition on your UC toolkit if you (or your team) is an AWS power user. You can even maintain event logs for CloudWatch, streamlining your It and development activity roadmap. The only issue with AWS Chatbot could be its limited compatibility. For that, you would still need to leverage AWS Lambda and integrate with a third-party platform like Microsoft Teams.
Barring this, AWS Chatbot adoption is a no-brainer. It is free, it is comprehensive, it blends into your existing workflow, and it requires little to no effort to get started. For those already on Slack, with heavy AWS usage, Chatbot can help you optimise your resources and find those hidden utilisation inefficiencies that were holding back your organisation.