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Dave Michels, Lead Analyst, TalkingPointz hosts Javed Khan, VP & General Manager, Cisco Webex, Omar Tawakol, VP & General Manager, Cisco Contact Center and Aruna Ravichandran, VP/CMO, Cisco Collaboration.
In this session we discuss the following:
- Cisco Webex Triples its Usage
- Cisco Live New Announcements
- New Cisco Webex Desk Pro
- New Webex Assistant integration into Meetings
- AI features – Facial recognition, people counting capability
- Collaboration security enhancements extended to Webex meetings
- Contact Center use cases during COVID-19
- Contact Center enhancements
- The API first contact center
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