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Analytics

Streamlining Service: The Rise of Workforce Management in Contact Centres

October 25, 2018
Rebekah Carter

Reading Between the Lines of Your Conversations – Explaining Kono

October 23, 2018
Rob Scott

Optimising Omnichannel – NICE Reveals the Journey Excellence Score

October 14, 2018
Rebekah Carter

Cloud9 & RedBox Deliver Voice Trading Compliance

October 9, 2018
Rebekah Carter

Out Loud: UC Awards 2018 – Contact Centre the Focus for Kakapo

October 9, 2018
Patrick Watson

Management and Analytics Underpin Customer Contact Success

October 8, 2018
Ian Taylor Ian Taylor

Stronger Insights, Greater Efficiencies – IBM Watson

October 4, 2018
Ian Taylor Ian Taylor

Tollring’s Latest Hires Support Further Global Expansion

October 4, 2018
Stephen Dykes

Can You Hear Me Now? Speech Recognition in the Contact Centre

September 27, 2018
Rebekah Carter

The Market for Machine Intelligence: Assessing AI

September 26, 2018
Rob Scott

Out Loud: UC Awards 2018 – The Use of Voice is Changing with Red Box

September 21, 2018
Patrick Watson

Red Box Appoints Alison Young as Chief Operating Officer

September 17, 2018
Ian Taylor Ian Taylor

Reading Between the Lines: Speech Analytics in the Contact Centre

September 14, 2018
Rebekah Carter

Twilio Makes a Grab for Speech Analytics Specialist Ytica

September 11, 2018
Ian Taylor Ian Taylor

Oak Clarify Delivered Your Way: New Release Targets Mid-Market & Hosted Telephony Users

September 11, 2018
Ian Taylor Ian Taylor

Out Loud: Node4 Offer Call Reporting and Analytics

September 3, 2018
Patrick Watson

Investing in ReTell – Challenging Call Recording Standards

August 31, 2018
Ian Taylor Ian Taylor

Red Box Announces Voice Data Controller on Salesforce AppExchange

August 24, 2018
Ian Taylor Ian Taylor

Introducing SO Connect: A Marketing Solution for Offline Businesses

August 24, 2018
Rob Scott

Amazon Polly: Transforming Text into Speech

August 17, 2018
Rebekah Carter
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