CCaaS
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CCaaS

ZaiLab Enters US Channel with Intelisys

October 1, 2018
Ian Taylor Ian Taylor

Out Loud: UC Awards 2018 – A Year in the ZaiLife with ZaiLab

September 24, 2018
Patrick Watson

Vonage to Acquire CCaaS Leader NewVoiceMedia for $350M

September 20, 2018
Ian Taylor Ian Taylor

How Disruptive is Amazon Connect?

September 19, 2018
Rob Scott

Out Loud: UC Awards 2018 – The Customer is the Key with Five9

September 18, 2018
Patrick Watson

Avaya Cloud Contact Centre Review: Flexible CCaaS from Avaya

September 17, 2018
Rebekah Carter

NewVoiceMedia in Top 100 Cloud Companies – Forbes

September 14, 2018
Ian Taylor Ian Taylor

Out Loud: The Battle of Humans and AI with Talkdesk

August 31, 2018
Patrick Watson

Tungsten Network Selects NewVoiceMedia as Contact Centre Partner

August 30, 2018
Ian Taylor Ian Taylor

Ooma and Talkdesk Offer Best-in-Class Contact Centre Solutions

August 30, 2018
Rebekah Carter

Almost Human, Near Perfect – Why Google Contact Center AI is a Trail-Blazer

August 20, 2018
Rob Scott

Out Loud: Improve Your Customer Service with the Zendesk Benchmark Report

August 6, 2018
Patrick Watson

Out Loud: We Take a Look at Five9’s Portfolio

August 2, 2018
Patrick Watson

Five9 Expands Strategic Partnership with Fuze

July 27, 2018
Ian Taylor Ian Taylor

Culture was Key for My Five9 Move – Rowan Trollope

July 27, 2018
Ian Taylor Ian Taylor

Exploring the X in Customer Care with 8×8

July 24, 2018
Rob Scott

Out Loud: The New Age of the Collaborative Contact Centre

July 19, 2018
Patrick Watson

UCaaS and CCaaS Join Together with Brightlink at CCW

July 16, 2018
Rob Scott

Out Loud: Making Customer Experience a Competitive Advantage with Talkdesk

July 12, 2018
Patrick Watson

Out Loud: High Five for Five9 at Customer Contact Week 2018

July 5, 2018
Patrick Watson

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