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CCaaS
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CCaaS

Gartner Magic Quadrant Positions NewVoiceMedia as a Leader for CCaaS

October 31, 2018
Avatar Stephen Dykes

TalkDesk Utilises $100 Million Fund to Create a Next-Gen Contact Centre

October 29, 2018
Avatar Rebekah Carter

Mitel MiCloud Engage Contact Centre and Updated MiCloud Flex

October 16, 2018
Avatar Rebekah Carter

Twilio Flex(ing) its Contact Centre Muscle

October 12, 2018
Ian Taylor Ian Taylor

RingCentral Acquires Customer Engagement Platform “Dimelo”

October 12, 2018
Avatar Rebekah Carter

Out Loud: How Flexible is Twilio Flex? We Find Out With AMC Technology

October 12, 2018
Avatar Patrick Watson

CoreDial Launches New CoreNexa ContactCentre Platform

October 2, 2018
Avatar Rebekah Carter

ZaiLab Enters US Channel with Intelisys

October 1, 2018
Ian Taylor Ian Taylor

Out Loud: UC Awards 2018 – A Year in the ZaiLife with ZaiLab

September 24, 2018
Avatar Patrick Watson

Vonage to Acquire CCaaS Leader NewVoiceMedia for $350M

September 20, 2018
Ian Taylor Ian Taylor

How Disruptive is Amazon Connect?

September 19, 2018
Avatar Rob Scott

Out Loud: UC Awards 2018 – The Customer is the Key with Five9

September 18, 2018
Avatar Patrick Watson

Avaya Cloud Contact Centre Review: Flexible CCaaS from Avaya

September 17, 2018
Avatar Rebekah Carter

NewVoiceMedia in Top 100 Cloud Companies – Forbes

September 14, 2018
Ian Taylor Ian Taylor

Out Loud: The Battle of Humans and AI with Talkdesk

August 31, 2018
Avatar Patrick Watson

Tungsten Network Selects NewVoiceMedia as Contact Centre Partner

August 30, 2018
Ian Taylor Ian Taylor

Ooma and Talkdesk Offer Best-in-Class Contact Centre Solutions

August 30, 2018
Avatar Rebekah Carter

Almost Human, Near Perfect – Why Google Contact Center AI is a Trail-Blazer

August 20, 2018
Avatar Rob Scott

Out Loud: Improve Your Customer Service with the Zendesk Benchmark Report

August 6, 2018
Avatar Patrick Watson

Out Loud: We Take a Look at Five9’s Portfolio

August 2, 2018
Avatar Patrick Watson

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Latest comments

Five9 Reports Best Year Ever

Shouldn't we expect a company as young as Five9 in a market that's as under-penetrated as cloud contact center to have its "best year ever" every year for the next several years? …

18:11, 14 Jun 2019