Contact Centre
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Contact Centre

What are Avaya’s Available CCaaS Options?

April 4, 2019
Dominic Kent Dominic Kent

Oak Merges Bases to Empower Cloud Recording Partners

April 3, 2019
Dominic Kent Dominic Kent

Calabrio Data Crucial for Contact Centres

April 3, 2019
Avatar Patrick Watson

Get Rich or Die Trying: How RCS can Improve CX

April 3, 2019
Moshe Beauford Moshe Beauford

The Customer Service Agent’s World is Changing

April 2, 2019
Guest Blogger Guest Blogger

RingCentral Contact Center Review

March 29, 2019
Avatar Rebekah Carter

Conversational AI – Who’s Leading the Way?

March 29, 2019
Dominic Kent Dominic Kent

How Digitalisation will Impact the Contact Centre Market

March 29, 2019
Dominic Kent Dominic Kent

Looking for the Best Call Centre? 10 Questions

March 29, 2019
Guest Blogger Guest Blogger

Pay Monthly or Pay Upfront for your Contact Centre?

March 28, 2019
Dominic Kent Dominic Kent

Tollring, CCaaS and Serving the Mid-Market

March 28, 2019
Avatar Rob Scott

Intermedia Introduce New Analytics Platform

March 27, 2019
Avatar Rebekah Carter

Get the Inside Track on Talkdesk Workforce Management

March 27, 2019
Avatar Patrick Watson

AMC Technology – New Contact Centre Integrations

March 27, 2019
Dominic Kent Dominic Kent

New CRM From Neuraswitch and Speechmatics

March 26, 2019
Avatar Rebekah Carter

Go Behind the Scenes of the Contact Centre with BGL

March 26, 2019
Avatar Rebekah Carter

Introducing Edify: The New Cloud Venture

March 25, 2019
Avatar Rebekah Carter

Is CCaaS the ‘Holy Grail’ for Contact Centres?

March 21, 2019
Dominic Kent Dominic Kent

CX Evolution: How Expectations Have Changed

March 21, 2019
Avatar Rob Scott

New Meeting & Contact Centre Solution by 8×8

March 21, 2019
Avatar Rebekah Carter
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Latest comments

Mitel Demonstrate the Power of Google Contact Center AI

Google AI powered customer experience just makes sense, good to see vendors like Mitel showcasing the power of partnerships in today's tech world.

07:37, 17 Apr 2019