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Contact Centre

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Contact Centre

Verint Empowers Businesses with Microsoft Recording

August 2, 2019
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Vonage Earns Impressive New Accolades

August 1, 2019
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What do New Contact Center Managers Need to Know?

August 1, 2019
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Tryg Launch New AI-Powered Virtual Agent

August 1, 2019
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Five9 Upgrades Leadership Team with New EVP

July 31, 2019
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Discussing Call Analytics 2.0 with Xarios

July 31, 2019
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Kakapo Systems Launch Email Queues

July 31, 2019
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Google Delivers Slew of Contact Center AI Updates

July 30, 2019
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Talking to Bots? Replicant AI Launched with $7million

July 25, 2019
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RingCentral Releases New Contact Centre Research

July 25, 2019
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Measuring CX – Greater Brand Loyalty and Increased Spending 

July 24, 2019
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Genesys Strives to Make Agents Into Superheroes

July 18, 2019
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The View from CCW: Humans & AI Team Up to Improve CX

July 17, 2019
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UJET Reveals New Enhancements to Customer Support Platform

July 16, 2019
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Employees are Ready to Embrace Automation Tech

July 16, 2019
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Talkdesk Accelerates DX with Talkdesk Boost

July 12, 2019
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RingCentral Helps the Retail Space to Evolve

July 12, 2019
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Giving Power to Customer Service

July 11, 2019
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Semafone Delivers Secure Cardprotect Relay+

July 11, 2019
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Vonage Builds New Partnership with SendinBlue

July 11, 2019
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