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Contact Centre

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Contact Centre

The Back to Front Of Customer Experience

October 11, 2019
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TelcoSwitch Gears up to Serve More Video Users

October 11, 2019
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Kakapo Systems Updates Unity Reception

October 11, 2019
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NICE inContact: True Omni-channel Customer Service

October 10, 2019
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NICE inContact: Customer Satisfaction Soars in the Cloud

October 9, 2019
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What Role do Employees Have in the Future of Customer Contact?

October 8, 2019
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Introducing New Innovations for Avaya IX Contact Center

October 7, 2019
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Essential Features in Contact Centre Solutions 2020

October 7, 2019
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VoIPstudio Announces Zoho Integration

October 4, 2019
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TelcoSwitch: Third-Party Integration Crucial for Comms Customers

October 4, 2019
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Martello Moves Forward with Sensational Growth

October 3, 2019
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Tata Communications and Cisco Join Forces

October 3, 2019
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Verint Wins Awards for Conversational AI

October 1, 2019
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Vonage CX Cloud Express Review – Speedy CCaaS

September 30, 2019
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Analysing CX – Best Practices

September 30, 2019
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Cisco Webex Contact Center Review – Scalable, Flexible CCaaS

September 29, 2019
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Types of Agent Augmentation You Should Know

September 27, 2019
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Lowell Future-Proofs Communications with Genesys

September 27, 2019
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Vonage Reveals ‘IVR Horror’ Cost to Business

September 26, 2019
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AI the Enabler of Omni-channel Customer Care

September 25, 2019
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Latest comments

Who’s Leading Gartner’s CCaaS Magic Quadrant 2019?

Why was Cisco dropped from the report? A quote from the official report: Cisco (BroadSoft) — According to Gartner’s internally developed estimations, Cisco (BroadSoft) did not…

07:59, 19 Oct 2019