In the dynamic realm of Unified Communications and Collaboration (UC&C), staying ahead of the curve is not just a strategy; it’s a necessity. To bring you the latest insights, UCToday.com proudly presents its BIG UC Update series – an exclusive platform where executives from leading UC&C vendors reveal their product roadmaps for 2024.
Our BIG Update Series gives UC experts a window into the leading vendors’ cutting-edge product and strategy plans for 2024.
The ‘BIG UC Update’ series features executives from industry giants, including Five9, AudioCodes, RingCentral, and Calltower. These leaders will not only share their company’s latest offerings but also provide an exclusive peek into their vision for the future of unified communications and collaboration.
In a rapidly evolving digital landscape, where collaboration tools play a pivotal role in driving business success, this series offers a front-row seat to the innovations and strategies that will shape the UC&C landscape in 2024.
Esther Yoon, VP of Product & Industry Marketing at RingCentral, said that the company plans to introduce more AI features by 2024. These features will include AI writing tools, which use generative AI to create content – something already available with RingCentral’s events platform.
Meanwhile, Five9 Vice President Thomas John outlined two trends driving the firm’s strategy in 2024. The first, he said, will see organisations stabilise their core functionalities in the cloud, and the second will see them fully embrace AI, aiming to automate agent workflows. Five9’s product roadmap for 2024 includes the release of eight product lines aimed at significantly reducing labour costs and automating agent workflows through conversational AI, he revealed.
In the contact centre space, Preston Martin, an Account Executive at Landis, discusses the company’s transitioning from a voice platform to an Omni-channel platform, aiming to provide a cohesive experience for customers across various channels like web chat, SMS, social media chat, and email. The goal is to manage all these channels in a unified contact centre, enhancing customer success and experience.
Whether you’re an industry professional, a decision-maker in your organisation, or simply someone passionate about staying informed on the latest innovations, the ‘BIG UC Update’ series is your go-to resource.
Stay tuned as we dive deep into the minds of these executives, exploring their insights, aspirations, and the technologies that will redefine the way we collaborate. The series promises not only to shed light on the latest product developments but also to offer a holistic understanding of the thought processes driving these advancements.
Don’t miss out on this unique opportunity to gain first-hand knowledge on the direction of travel for the industry’s leading vendors. Click here to view the full series.
