Avaya IP Office: On-Premises vs Cloud vs Hybrid

Find out how to choose the right path on your journey into the cloud

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AvayaIPOCloudHybrid
Unified Communications

Published: October 18, 2017

Ian Taylor Editor

Ian Taylor

Editor

We understand that choosing between an on-premises, cloud or hybrid unified communications platform can be an experience equally as confusing as it is frustrating, but it doesn’t have to be.

To help our readers differentiate between the available options and decide which path is most suitable for their business, we have written a brief overview of what each IP Office solution offers and what benefits they can bring.

On-premises Avaya IP Office

For some businesses whose reputations rely on their ability to successfully maintain the privacy of their clients’ data (i.e. financial institutions or GP’s offices), security is a huge priority and ensuring they retain full control over all business information is of crucial importance.

Avaya IP Office Phone System
Avaya IP Office Phone System

With an on-site UC platform, businesses are able to benefit from many of the features that improve both internal and external communications such as IM, video and voice calling and conference calling without having to deploy any of their private information into third party sites.

Avaya IP Office Cloud

On the other end of the spectrum, however, for businesses wishing to rapidly improve their communications, enhance staff mobility and flexibility, cut costs and aid collaboration, Avaya IP Office Cloud provides an all in one solution.

By allowing companies to deploy all of their services and infrastructure into the cloud with services such as IaaS, they are able to minimise maintenance costs and increase their scalability by hosting their information in state-of-the-art data centres that can be accessed from any location and on any device over the Internet.

Moreover, with 90% of companies expected to compete almost entirely on the basis of customer experience within the next two years, IP Office Cloud provides businesses and contact centres with the tools they need to engage with customers more efficiently and provide a greater UC experience that ensures customer expectations are consistently met.

Avaya IP Office Hybrid Cloud

However, full cloud deployment is not always an ideal choice for businesses looking to embark on their digital transformation (DX) and quite often a gradual transition into the cloud is recommended to guarantee both present and future successes.

Though an all-out cloud deployment may be beneficial to start-up businesses with little to lose and everything to gain, larger companies that are still waiting for a return on prior investments may be reluctant to just cut them off and move on.

Thankfully, with Avaya IP Office Hybrid Cloud, businesses can protect any existing investments they have made in on-premise solutions by choosing to deploy only a few areas of their business into the cloud initially, then increasing slowly as and when it is most beneficial for them to do so.

Choosing the right path

Depending on who is being asked, Digital Transformation (DX) is a term that varies heavily in meaning and, though the end goal of transforming business process and end customer experience may be shared by all, the path each business takes into the cloud will differ greatly depending on its needs and the needs of its customers.

Fortunately, with an Avaya solution, businesses can benefit from ongoing, unconditional support from the very beginning. As well as providing their customers with a highly advanced and flexible UC solution, Avaya offers advice on how to implement it correctly and ensure costly mistakes are avoided.

For more information on Avaya and its solutions visit the website.

More from Avaya on UC Today:

Avaya Q&A: Communicating DX to Partners and Customers

Good Reasons to Engage in DX with Avaya

Avaya – Journey to the Cloud

Avaya IP Office Cloud Review: Preparing Your Business For DX

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