CPaaS Vendors

CPaaS Vendors

What is CPaaS?

Communication Platforms as a Service (CPaaS) is a cloud-based platform that allows developers to include real-time communication features such as voice, video, SMS, IVR, live chat and instant messaging directly into their own applications without having to modify backend infrastructure.

Over the last few years, many businesses have recognised the growing trend of CPaaS as a potential way of differentiating themselves.

As a growing market that reports have predicted will jump from $1.25 billion in 2016 to $4.5 billion in 2020 in the US alone, CPaaS is taking off in a big way and many forward-thinking businesses have already recognised the benefits that come from investing in it.

Alongside an increase in efficiency and greater level of customer satisfaction, CPaaS is an exciting feature that enables businesses to become more creative and unique with the way in which they communicate with their clients, thus setting them apart from other competitors in the market.

Related – CPaaS vs UCaaS: Understanding the Difference

CPaaS Vendors

Here’s a list of internationally recognised vendors and platforms in alphabetical order.

  • Alcatel-Lucent Enterprise Rainbow
  • Avaya Zang
  • Bandwidth
  • Cisco Tropo
  • CLX Communications
  • Plivo
  • MessageBird
  • Mitel Summit
  • Ribbon Communications Kandy
  • Telestax RestcommONE
  • Twilio
  • VoxImplant
  • Vonage (was Nexmo)

 

Latest comments

2 Comments
Kevin Hill 16:26, 15 Jan 2019

Bandwidth (www.bandwidth.com) is another CPaaS provider that would be good to add to this list. Publicly traded as BAND and powering communications for companies like Google, Microsoft, RingCentral, UberConference and more, it’s a big player!

Reply to this comment
Allan MacGowan 21:19, 04 Dec 2018

CafeX (www.cafex.com) and Clique (www.cliqueapi.com) also offer CPaaS platforms.

Reply to this comment

Please login to comment

Login

Popular Posts

Related Articles