The cloud has delivered many fantastic blessings to the technology and communication stack.

From seamless scalability that spans across countries, to simplified and cost-effective deployment, it's easier than ever for companies to transform digitally. However, the bigger your business gets, the less likely it is that you can simply rip and replace your entire communication system every time a new technology enters the marketplace. Because of this, words like integration and inoperability have become a fundamental part of the IT conversation.

Companies that need flexibility in their transformation strategies want to be able to add the tools they need into the systems they're already using, without having to replace their hardware. This is where CPaaS comes in handy.

The Amazing Benefits of APIs

According to IDC, the CPaaS market is expected to grow to a value of at least $10.9 billion by 2022. The guiding concept behind this technology focuses on providing businesses and developers with the tools they need to customise and adapt their communication services. Through SDKs and APIs, you could add chat apps to your current UC system, or build a new video conferencing strategy.

Today, around 85% of the world's top-performing organisations believe that APIs are crucial to the growth of their company. By using CPaaS to develop custom applications for your communication stack, you can take much of the hassle out of digital transformation.

In the beginning, the early adopters of CPaaS were small, cloud-based enterprises that were highly disruptive and agile. Now, businesses all around the globe are recognising the value of a CPaaS empowered solution. As Frost and Sullivan say, CPaaS is an alternative to the traditional, one-size-fits-all communication solution.

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