In an age where business communications are constantly changing, new innovators are beginning to make their mark in the digital landscape. Ooma, one of the latest brands to begin experimenting with communication tools for small businesses, offers comms via an intuitive SaaS platform. This cloud-based communications hub comes with access to cloud-based telephony and enterprise features.
The business services available from Ooma are designed to help all companies unlock the benefits of high-definition voice quality, advanced features, and mobile device integration. Here’s what you can expect from Ooma.
Ooma Office: Features and Benefits
The first solution from Ooma for businesses today is “Ooma Office”, a VoIP strategy designed to serve anyone from 2 to 200 employees. The solution comes packed with more than 25 business-class features, including virtual receptionist, extensions, and the option to keep your existing number. Additionally, Ooma has been rated number one for 24/7 customer support by its clients.
The Ooma Office VoIP solution comes with access to:
- A virtual receptionist so you can manage and automate your incoming calls
- Mobile app for on-the-go workers to stay connected to the business
- SMS messaging for sending and receiving messages
- Enhanced call blocking to protect against spam calls
- Multi-ring solutions so you never miss a call
- Call recording for compliance and training purposes
- Call parking, ring groups, music on hold, extension dialing, and other high-level calling features
The Ooma Office service comes with everything that today’s small businesses need to set up their VoIP strategy in no time. With an easy installation through the cloud, wireless options available, and multi-level call management features, any company can set up a professional communication strategy in no time. There’s even access to virtual receptionist technology with custom messages, transfer music, and call forwarding.
Ooma Enterprise: Features and Benefits
For those who need a more comprehensive communication strategy for their business, the Ooma Enterprise communication solution combines everything from voice and video, to contact centre and messaging control. Ooma Enterprise was designed to support companies that feel that they aren’t getting the support that they need from typical off-the-shelf UCaaS. The tailored solutions available from Ooma are scalable and adaptable, thanks to APIs that integrate into your processes.
Whether you’re looking for sophisticated call-centre solutions that supports your agents around the country, or you need a state-of-the-art cloud phone system, there’s something to meet everyone. Some of the features of Ooma Enterprise include:
- Always-on Enterprise phone system: Ooma is committed to giving companies a business communication system that just works – with no compromise. The reliable infrastructure delivered through the cloud gives you the reliability you need
- Custom communications through APIs: You don’t need to worry about cookie-cutter solutions to complex business problems with Ooma. The API approach that the brand takes to enterprise communication means that you get the solution that’s right for you
- Business voice plus: Enjoy a high-quality, reliable communication solution that your employees will love, complete with call reporting and recording, auto attendant and virtual receptionists, call logs, advanced call routing, and more
- Extensive Call Centre features: Integrate your unified communication strategy with your contact centre. Ooma brings UCaaS and CCaaS together into one easy-to-use system, powered by Talkdesk
- Application integration: Bring all the tools that your team members already love into their communication stack with immersive integrations
Combining both UCaaS and CCaaS into a flexible solution with API integrations and extensibility, Ooma ensures that today’s companies can access all the functionality they need in one simple tool. Ooma’s enterprise solution is the modern cloud communications service for the mobile and agile workforce. You can choose exactly which tools you need for your enterprise, from call flow editors to call ID and advanced routing and add them to a system that your employees feel comfortable using.
Finishing Thoughts
Whether you’re looking for basic business VoIP specially designed for the agile needs of small companies, or you need a comprehensive UCaaS and CCaaS solution, Ooma has you covered. A business built to take advantage of the as-a-service landscape, Ooma makes it easier for companies of all sizes to create the custom experience they need from their communication stack.
Via cloud services and APIs, you can ensure that your team members have everything they need to communicate both with each other, and members of your community. What’s more, there are endless opportunities to extend the features and functionality of your service as your business continues to evolve. Ooma is the business phone service designed for flexibility.
