Latest CCaaS News

Unified Communications & Collaboration

More Than Words: Customer Conversations Are a Goldmine of Business Insights

Unified Communications & Collaboration

CEO Chat: Is UC Dead? 8×8 CEO Says No!

Unified Communications & Collaboration

Gamma Acquires CCaaS Business And Cisco Partner Brightcloud

Unified Communications & Collaboration

The Benefits of Microsoft Dynamics 365 Contact Centre for Finance Teams

Unified Communications & Collaboration

Salesforce Reportedly Institutes ‘4 to 5 Days A Week’ RTO Mandate

Unified Communications & Collaboration

Big UC News from Google, Amazon, RingCentral, Vodafone, Wavenet and Daisy

Unified Communications & Collaboration

RingCentral, Vodafone Extend Business UC Service To 30+ Nations

Unified Communications & Collaboration

Elevating Contact Centres To The Next Level With Conversant C360

Unified Communications & Collaboration

Avaya CEO Alan Masarek To Retire With Chair Patrick Dennis Stepping Up

Unified Communications & Collaboration

Maximising Contact Centre Performance Through Data

Unified Communications & Collaboration

Latest on NICE in UCaaS, RingCentral’s Relationships, Microsoft’s Case, and OpenAI’s New Acquisition

Unified Communications & Collaboration

Call Quality Assurance: Why Interaction Monitoring Improves Customer Satisfaction

Unified Communications & Collaboration

Avaya’s C-Suite Shakeup Continues With New Chief People Officer

Unified Communications & Collaboration

How Prioritizing Voice can Optimize your CX

Unified Communications & Collaboration

How to Improve Agent Experience with MSFT Contact Center

Unified Communications & Collaboration

5 Reasons to Choose a MS Teams Contact Center