Latest CCaaS News

Unified Communications & Collaboration

UC/CC Backend: How a New Way of Building Can Give Providers an Edge

Unified Communications & Collaboration

Zoom Surpasses 500K AI Companion Accounts Milestone

Unified Communications & Collaboration

Resonate Enhances Teams Contact Centres with Automation and AI Integrations

Unified Communications & Collaboration

RingCentral Boasts of Five-Figure UCaaS Seat Wins

Unified Communications & Collaboration

Australian Credit Union Selects Vonage to ‘Transform Business Comms’

Unified Communications & Collaboration

Zoom’s New AI Companion Capabilities ‘Supercharge’ Workplace Communications

Unified Communications & Collaboration

Beyond Collaboration: The Ultimate Guide to Implementing a Contact Center in Microsoft Teams

Unified Communications & Collaboration

AI in Customer Experience: Taking the Contact Centre to the Next Level

BIG UC Update

Big UC Update: Resonate

BIG UC Update

Big UC Update: AudioCodes

Unified Communications & Collaboration

Nextiva Acquires Thrio to Strengthen CX Offerings

Unified Communications & Collaboration

Big UC News from Microsoft, RingCentral and OpenAI

Unified Communications & Collaboration

Voiceflex Sets its Sights on Omnichannel and Contact Centre

Unified Communications & Collaboration

Would a Zoom, Five9 Acquisition Make Sense?

Unified Communications & Collaboration

Toy Manufacturer Not Playing Around with New UCaaS Provider

Unified Communications & Collaboration

Tollring Launches AI Call Recording Solution