Latest Customer Experience News

Unified Communications & Collaboration

Chatbots: How Customisation and Automation are Boosting the Service Provider Offering

Devices & Workspace Tech​

Tips for Choosing The Best Contact Center Headsets

Unified Communications & Collaboration

Cape Air Lands on 8×8 to Improve Communications

Unified Communications & Collaboration

Billing Software: How Self-Service Can Be Key to Locking Out the Competition 

Unified Communications & Collaboration

The Top UC Vendors Majoring in Education for 2022

Unified Communications & Collaboration

‘We Want to Grow Our Channel’ net2phone on CCaaS Expansion 

Unified Communications & Collaboration

Deutsche Telekom brings Mobile Communications to Teams in Germany

Unified Communications & Collaboration

Zoom Team Chat – New Name, New Features

Unified Communications & Collaboration

Syniverse Helps Struggling Airlines Improve Customer Experience  

Unified Communications & Collaboration

Mida Solutions Launches New Attendant Console for Visually Impaired Agents

Unified Communications & Collaboration

Google Meet Games Among Latest Workspace Updates

Unified Communications & Collaboration

Vonage Accepted into AWS ISV Accelerate Program

Unified Communications & Collaboration

A New Work hub for Improved Engagement

Unified Communications & Collaboration

Choosing the Right BYOC Vendors in 2022

Unified Communications & Collaboration

Avaya Braced for $26m Hit as Job Cuts Begin

Unified Communications & Collaboration

‘Teams Beats Traditional Contact Centres’ – Resonate