Latest Customer Experience News

Latest News

Wildix Provides the Customer Experience Demanded in the Digital Age

Unified Communications & Collaboration

Wildix Provides the Customer Experience Demanded in the Digital Age

Teams Dynamics integration

Unified Communications & Collaboration

Microsoft deepens Teams and Dynamics Integration

Customer Experience is top of mind for every business right now. It doesn’t matter how affordable or innovative your services are, customers want more from their interactions with your brand. Ultimately, customers want great experiences. Our new CX media brand, CX Today, aims to be the most comprehensive guide to the marketplace for readers wanting to discover and progress their CX offering. Essentially, we are your complete guide to customer-focused technology and solutions. To celebrate the launch of CX Today we are delighted to announce our first virtual event where we will be exploring the biggest trends that are impacting the market today and how brands are addressing customer experience challenges in 2021. The two-day event takes place on the 17th and 18th of March and will be held on the UC Summit platform. Visitors can expect content delivered from key customer experience technology brands such as Odigo, Avaya and Puzzel as well as gain insight from key retail brands such as Selfridges and Truefit. Key topics include: Top CX Success Factors Earning New Customers in 2021 CX in Hybrid Working Environments Hyper-personalisation Microsoft Teams Contact Centres Sign up today. What to expect from CX Today CX Today has emerged as an independent brand in its own right after the success surrounding the contact centre market content on sister publication UC Today. It is now time to deliver a true technology-led publication dedicated to the customer experience market. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap.  Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too.  Find out more Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like:      Customer experience: Contact centre, CRM and collaboration      Intelligence: Big Data, analytics, and artificial intelligence      People: Management, strategy, and best practices  We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too. We’ll also be hosting amazing annual activities which you can learn more about in our media kit.  If you’re a brand in the CX tech arena and you want to get involved, you can reach out and request a copy of our media kit now!   The Ultimate CX Resource CX Today will focus on critical topics for each month of the year, delivering unique insights for your team. You can check out the content we have produced around our January topic (remote working) and February (unifying digital and voice channels) online now. You can contact our newsdesk to learn more about what’s to come up this year.  We’ve been overwhelmed and humbled over the years by the incredible response that our fans have had to UC Today, and we believe that there’s endless room for growth. We hope to become the source you can trust for all things “customer experience”, whether you’re shopping for a new contact centre solution, or you need to learn about analytics for your transforming engagement strategy.   We can’t wait for you to join us on this new journey into the world of CX.  Sign up now.

Unified Communications & Collaboration

CX Today Launches with Inaugural Event

Tom Wright UC Today

Unified Communications & Collaboration

Big Announcements from the Big Players

RingCentral Offers Direct Calling for Salesforce

Unified Communications & Collaboration

RingCentral Integrates With Salesforce

Gamma acquires Mission Labs

Unified Communications & Collaboration

Gamma Bolsters CX Capabilities with Mission Labs Purchase

Bryan Martin, 8x8

Unified Communications & Collaboration

‘The UC and CC Worlds Will Continue to Blend’

Zoom More Than Quadruples Sales

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Zoom More Than Quadruples Sales

Recent Survey Puts Mitto’s SMS Strategy on Top

Unified Communications & Collaboration

Recent Survey Puts Mitto’s SMS Strategy on Top

How intelligence can transforming responses to missed calls

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How Intelligence Can Transform Responses to Missed Calls

Spearline-Launches-Voice-Assure-on-the-AWS-Marketplace

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Spearline Launches Voice Assure on the AWS Marketplace

Top 3 Priorities for IT Leaders

Unified Communications & Collaboration

Top 3 Priorities for IT Leaders

Sinch acquires Inteliquent

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Sinch acquires Inteliquent for $1.14bn

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Chorus.ai Celebrates Tripled Recurring Revenue

RingCentral Sales Soar as Avaya, Atos Unions Flourish

Unified Communications & Collaboration

RingCentral Sales Soar as Avaya, Atos Unions Flourish

UC Summit Round Up, Week Three: Customer Experience

Unified Communications & Collaboration

UC Summit Round Up, Week Three: Customer Experience

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