Transforming Customer Interactions by Integrating UC and CX with 8×8 – UC Trends 2024

In this session, Dhwani Soni talks to the benefits of a combined UC and CX platform and how customers can make the transition to combining their platforms.

Transforming Customer Interactions by Integrating UC and CX with 8x8 - UC Trends 2024
UC TrendsUC TVLatest News

Published: January 22, 2024

David Dungay

Editor in Chief

Watch on YouTube.

In this session, Dhwani Soni, Global VP of Product Management, Design & Operations, 8×8, talks to the benefits of a combined UC and CX platform and how customers can make the transition to combining their platforms.

UC and CX technology has been slowly entwining themselves for some time. Combining your platforms has some incredible advantages from a customer service point of view, but how far has the industry come over the last few years?

You can watch more of our UC Trends series by clicking here.
Customer ExperienceDigital TransformationUCaaS

Speaker

Brands mentioned in this article.

8x8
Featured

Share This Post