6 Insightful Transportation Case Studies to Read in 2023

Powerful transportation case studies to read today

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6 Insightful Transportation Case Studies to Read in 2023
Unified Communications

Published: February 20, 2023

Rebekah Carter - Writer

Rebekah Carter

Enabling efficient, streamlined, and effective communication hasn’t always been easy in the travel, transportation, and logistics landscapes. With employees often distributed across a range of different environments, traditional communication tools have often led to silos and knowledge gaps between teams. The evolution of the UCaaS landscape could finally solve this problem.

With Unified Communications ecosystems situated in the cloud, diverse transportation brands can finally synchronise their workforces, and streamline the flow of knowledge. Increasingly, business leaders are turning to major market vendors to help structure the most flexible, agile, and reliable communication platforms for their teams.

Let’s take a closer look at how some leading companies in the transportation and logistics landscape have updated their communication strategies.

Microsoft and United Airlines

United Airlines are one of the biggest companies in the travel and transportation landscape today. Not only do they serve customers across the globe, but they have also invested heavily in innovation over the years, looking for new ways to streamline hybrid work for their teams.

According to Microsoft, United Airlines employees have always needed a reliable way to connect with their colleagues from anywhere. However, for a long time, the business maintained a traditional approach to communications, championing phone calls and face-to-face meetings. However, when the pandemic started to make significant changes to air travel, United Airlines recognised a growing need to upgrade its strategy. Microsoft 365, and Microsoft Teams became the core of their hybrid culture.

Working with Microsoft, United Airlines was able to replace complex conference calls with dynamic, engaging virtual meetings, for distributed members of staff. Leaders could hold more inclusive and effective meetings and live events. Additionally, Teams allowed United Airlines to enhance the engagement of their workforce, ensuring everyone in the company had a voice.

Slack and Lyft Business

One of the better-known brands in the public transportation space, Lyft has achieved phenomenal success as an innovator in its field. Over the years, Lyft has become not just a huge consumer brand, but also a transportation partner for countless organisations. As the Lyft Business division began to grow, the organization found itself looking for more efficient collaboration tools.

Traditional document sharing, messaging, and email apps simply couldn’t keep up with the demands of the Lyft team. Fortunately, the organisation found a new solution in the form of Slack. Since its implementation in the company ecosystem, Slack has become a valuable tool for consistent communication and collaboration among all team members.

Using Troops, an integration enhanced by the connection between Salesforce and Slack, sales reps can even update deal stages and pipeline dashboards from within their collaboration app. According to Lyft, Slack has opened the door for effective, cross-functional teamwork, and better knowledge sharing.

Google Workspace and All Nippon Airways

All Nippon Airways (ANA) is the largest airline in Japan, with a comprehensive presence all over the globe. The company’s staff members have long been distributed across a multitude of different environments, from customer-facing teams to engineers on the field. In order to keep everyone on the same page as they operated in locations around the world, ANA decided to work with Google.

Using the Google Workspace environment, All Nippon Airways is empowering it’s people to communicate and collaborate in real-time, from anywhere. Whether they’re in offices in London, or on the tarmac in Tokyo, everyone can participate in interactions through Google Docs, Sheets, and Slides. The built-in Meet translation feature also ensures team members can overcome translation barriers when speaking to colleagues in different languages.

According to ANA, Google Workspace offers the scalability and reliability the company needs to coordinate teams and deliver exceptional service. ANA believes Google Workspace is the key to a new era of work for the team.

Meta Workspace and Virgin Atlantic

Another major player in the transportation landscape, Virgin Atlantic found itself searching for a way to improve communications and collaboration in recent years. Although the organisation has always had a “hybrid” workforce to manage, 70% of the team is now working remotely. After trying to keep everyone connected through intranets and emails, Virgin eventually turned to Meta.

The Meta Workplace environment has helped to streamline communication between all of the employees at Virgin Atlantic in recent years. Every team member can interact on the same platform, using a web and mobile-friendly application. The ecosystem has even lead to better engagement, and deeper connections between employees around the world.

When Virgin Atlantic furloughed 85% of their staff during the pandemic, they began embracing more of the features of Workspace to support wellbeing and unity. Virtual book clubs, tutorials, and meetings began happening on a regular basis. Since then, the organization has continued to leverage Workplace as their primary tool for collaboration and knowledge sharing.

Vonage and Private Jets Inc

Private Jets Inc relies heavily on the ability to answer calls at any time, and adapt to the needs of customers in an ever-changing transportation ecosystem. Unfortunately, the previous phone system used by the company simply wasn’t delivering the right results. By updating to the Vonage Business Cloud, Private Jets discovered a new way to keep their offices in sync.

The cloud-based ecosystem helped to align team members across a range of environments, and provide better mobility to staff. Employees could stay on top of calls, share information, and collaborate more effectively, while also offering an improved level of service.

According to the Operations Manager at Private Jets Inc, without Vonage, the company would struggle to deliver the service they offer today. Team members would have to be tied to the office at all times just to ensure crucial communications weren’t missed. The Vonage internet phone service has allowed the organisation to become more agile and adaptable, while improving company culture.

Zoom and Flying Hope

A unique vendor in the transportation industry, Flying Hope is a non-profit German network of pilots, committed to arranging free flights for disabled and seriously ill children. They deliver transportation services to these youngsters to help them access the best possible care within Germany. Every pilot in the program donates their own time and planes voluntarily.

To keep the organisation running smoothly, Flying Hope needed a way to keep pilots and colleagues connected in an ever-changing environment. The team turned to Zoom for help. The Zoom ecosystem allows the Flying Hope team members, as well as families of the children coordinate flight logistics, so patients can prepare for their journeys.

Additionally, the pilots also use Zoom to connect with families over video, to help build trust and rapport before a flight. Plus, the simple video ecosystem means team members can effectively reach each other and discuss important information as easily as possible.

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