Akixi and TekVizion have partnered to empower service providers with advanced automated testing and analytics.
Akixi, a provider of CX analytics offerings, is collaborating with TekVizion, a comms platform testing and integration specialist, to bolster automated testing capabilities so service providers can access premium data integrity.
Sam Hoffpauir, CTO of Akixi, said:
Our partnership with TekVizion reinforces our commitment to enhancing service provider propositions through cutting-edge real-time analytics and an expanding suite of value-added services. By working closely together with TekVizion, we can drive the evolution of test automation by integrating our advanced, real-time call analytics scenarios with one of the industry’s most powerful testing platforms.”
Through the collaboration with TekVizion’s 360 program, Akixi says it gains access to state-of-the-art laboratory environments and specialised expertise. Akixi emphasises that the alliance enables the company to harness extensive testing capabilities and deep experience integrating Microsoft Teams telephony through Operator Connect and Direct Routing.
Akixi adds that the partnership also serves as an additional layer of third-party verification for call data accuracy, assuring that Akixi’s service provider partners adhere to the utmost standards of precision in call centre reporting and analytics.
Akixi explains that the initial phase of the partnership will concentrate on aiding service providers in the integration of Akixi’s Customer Experience Analytics with Microsoft Teams implementations. The business underlines how critical this step is for call centres utilising Teams that seek to leverage Akixi’s cutting-edge bot technology for immediate insights and further reporting functions.
Akixi adds that TekVizion will bolster this endeavour with its specialised knowledge in automation, orchestration, and the intricate interplay of telephony within the UC sphere.
“TekVizion’s mission has always been to ensure flawless performance of service provider contact and communication platforms,” added Kishore Mukkamala, Head of Service Delivery of TekVizion. “Our collaboration with Akixi empowers service providers to deploy and manage advanced, real-time Teams analytics with greater confidence and efficiency, which is critical for success in the rapidly evolving telecoms marketplace.”
The alliance seeks to tackle sector challenges such as ensuring stability in the face of frequent updates from platforms like Microsoft Teams and guaranteeing compatibility and data integrity across various networks and systems. By pooling their expertise, Akixi and TekVizion intend to establish new benchmarks for integration and deployment within the Microsoft Teams Voice ecosystem.
Akixi emphasises that this collaboration marks a significant leap forward in automated testing and real-time analytics, positioning itself and TekVizion to effectively cater to the escalating market demands and navigate future challenges faced by service providers.
Akixi Unveils Real-Time CX Analytics For Microsoft Teams
In May, Akixi announced real-time CX Analytics For Microsoft Teams to empower service providers and their customers.
Akixi expanded its offerings with the general availability of CX Analytics for Microsoft Teams, delivered through a unified cloud platform. Building on its market leadership in call analytics, supported by a network of service provider partners, Akixi aims to transform outcomes for service providers and their customers with this new CX Analytics solution for Microsoft Teams.
” To date, service providers have had to make do with limited enterprise grade Teams analytics solutions, which significantly impacts their operations and cost of delivery,” said Mike Wilkinson, Chief Product and Marketing Officer. “With CX Analytics for Microsoft Teams, we have built a service provider-first solution alongside the real-time bot engine, which provides the precision needed for call analytics that satisfy the largest ranges of use cases in the market.”
Designed for seamless integration into service provider operations, this solution streamlines end-customer onboarding and enhances the user experience. As a fully cloud-based platform, it can be smoothly incorporated into service provider portfolios and scaled to meet the rapidly increasing demand in the Microsoft Teams market.
