Avaya announced today that it has been rated as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment. Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally.
In the report, IDC identified three major trends occurring with the deployment of the unified communications and collaboration (UC&C) technologies: Expansion of the market to $33.8 billion in 2017; increase in the number of businesses using UC&C to 37%; and the solidifying of cloud’s role as the leading delivery model, although businesses continue to invest in premises-based systems.
In the past year, Avaya has advanced its Team Engagement portfolio of unified communications and collaboration technologies as well as its Customer Engagement portfolio of contact centre solutions. The launch of Avaya Equinox for Team Engagement, Avaya Oceana for Customer Engagement, the creation of and additions to Zang, and continued progress on Avaya Breeze enable an open platform upon which to build solutions and the ability to integrate with critical existing infrastructure and applications, supporting services and applications. Through Avaya Breeze and the extensive, Avaya DevConnect community of developers, companies have the ability to easily create, develop and integrate communications capabilities with business processes and applications.
“As the UC&C market continues to grow, companies are seeing both the successes and pitfalls that come with the evolution of technologies. Those that invested in point products with limited capabilities may find it difficult to integrate or expand them into a more cohesive, multi-functional solution. Avaya continues to take the long view, offering the flexibility to enable companies to leverage their existing investments while adopting new capabilities−via hybrid or pure cloud–that support a more comprehensive digital strategy.”
Gary E. Barnett, SVP and GM, Engagement Solutions, Avaya
UC Today Opinion
As a company that deals primarily in Unified Communications, UC Today were very pleased to hear that Avaya had been handed such a prestigious award and believe the achievement is thoroughly deserved. For the last decade, Avaya have established themselves as one of the UC industry’s biggest brands and have proven time and time again that they care deeply for customers and their continued support for businesses as they embark on their digital transition proves this.
Do you have any questions you would like to ask regarding Avaya’s award? Want to learn more about how Avaya’s award-winning services could help improve the collaboration of your business? If you have used any of Avaya’s products and have an opinion you wish to share with our other readers, please feel free to submit your comments to the section below.
